Fast Food Assistant Manager

Bonchon; Norfolk (VA); On-site; USD 22,000 - 25,000; Full time

Job summary

Bonchon in Norfolk, VA is seeking an assistant manager for our fast-service restaurant. You will oversee operations, manage staff schedules, order supplies, and monitor costs to keep us profitable while delivering quick, courteous service.

This role requires strong customer service, leadership, and the ability to work weekends/holidays. A high school diploma or GED is required and prior food service management experience is preferred.

Qualifications

• Guest-first approach and exceptional customer service.
• Strong time management and organizational skills.
• Experience in food service is required.
• High school diploma or GED required.

Responsibilities

• Oversee all aspects of restaurant operations and ensure the facility is clean and well-maintained.
• Implement shift and operation schedules for team members.
• Verify team follows relevant food handling safety requirements.
• Report on guest satisfaction scores and suggest improvements.
• Deliver quality and fast service to all customers.

Skills

Guest-first approach

Customer service

Time management

Leadership

Team supervision

Food service experience

Education

High school diploma or GED

Job description

Are you a restaurant professional with experience in lowering operating costs, managing a team, and giving customers an excellent experience? If so, you might be ideal for the assistant manager position at our quick-service restaurant. The assistant manager is responsible for ordering kitchen supplies and equipment, managing team schedules, and monitoring costs so we stay profitable. You will supervise the restaurant staff's performance and must hire and train new team members.

This position requires an excellent grasp of customer service best practices and ensuring our customers are served quickly. The assistant manager must also be available to work during normal business hours, which include weekends and holidays. Experience working in food service is required, preferably in the fast food or quick service industries, with some experience managing a team.

Compensation: $16 - $18 hourly

Qualifications

• This role requires a strong emphasis on putting the guest first and providing exceptional customer service
• Outstanding time management and organizational skills
• Food service industry experience is required
• Possess a high school diploma or equivalent certification (GED)
• Displays strong leadership qualities and an emphasis on customer satisfaction

Responsibilities

• Oversee all aspects of the restaurant's operations and ensure that the facility is clean and well-maintained
• Implement shift and operation schedules for team members
• Verify that you and your team members are following relevant food handling safety requirements
• Report on guest satisfaction scores and make suggestions on how to improve
• Deliver excellent quality to guests while providing quick service to all customers of the restaurant