Fashion Sales & Customer Experience Specialist

Hmgroup; Florida; On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Wellness programs

Retirement plan

Paid time off

Employee discount

Job summary

H&M is hiring a Sales Advisor to deliver outstanding customer service and guide shoppers through the in-store experience. You will use your fashion knowledge to share product stories, promote the loyalty program, and contribute to a clean, well-presented sales floor.

You will work with the store team on achieving sales targets, participate in onboarding and trainings, and help with garment care and stock replenishment to ensure an excellent customer journey.

Qualifications

• Passion for fashion and delivering great customer experiences.
• Experience in sales or customer service in retail or related industries.
• Strong communication, creativity, and collaborative spirit.
• Willingness to learn and engage with customers to promote products.

Responsibilities

• Provide excellent customer service and guide customers through the store experience.
• Promote products and assist customers with style advice and trends.
• Support loyalty programs and sustainability initiatives in-store.
• Maintain garment care, presentation and tidy shelves and back-of-house areas.
• Assist with opening and closing store duties and stock replenishment.

Skills

Customer service

Sales skills

Fashion knowledge

Communication

Teamwork

Tools

Instore Care App

Click & Collect

Smart Store

Job description

H&M is hiring a Sales Advisor to deliver outstanding customer service and guide shoppers through the in-store experience. You will use your fashion knowledge to share product stories, promote the loyalty program, and contribute to a clean, well-presented sales floor.

You will work with the store team on achieving sales targets, participate in onboarding and trainings, and help with garment care and stock replenishment to ensure an excellent customer journey.