Fashion Retail: Sales Support Associate (Flexible)

Tapestry, Inc.; Petaluma (CA); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house seeking a Sales Support Associate in Petaluma, CA. You will welcome clients, act as a brand ambassador, and ensure smooth store operations from the cash wrap to the sales floor. You will handle shipments, stock, and merchandising while upholding service standards.

Ideal candidates have luxury retail experience, strong communication, and a keen eye for fashion trends. This role requires flexibility to work evenings, weekends, and peak periods in a fast-paced

Qualifications

• 1+ year of retail experience in a luxury environment.
• Combination of education and experience considered.
• Knowledge of fashion trends and market competition.
• Familiarity with cash registers and basic computer skills, including iPad/laptop use.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced setting.
• Excellent communication and customer service abilities.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products and capture customer information where permitted.
• Receive, process, and organize shipments; report discrepancies.
• Maintain stock levels and perform merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping and follow loss prevention guidelines.

Skills

Customer service

Luxury retail

Cash handling

Communication

Multitasking

Attention to detail

English proficiency

Education

High school diploma or equivalent

Tools

POS system

Walkie talkie

Mobile POS

Job description

Coach is a global fashion house seeking a Sales Support Associate in Petaluma, CA. You will welcome clients, act as a brand ambassador, and ensure smooth store operations from the cash wrap to the sales floor. You will handle shipments, stock, and merchandising while upholding service standards.

Ideal candidates have luxury retail experience, strong communication, and a keen eye for fashion trends. This role requires flexibility to work evenings, weekends, and peak periods in a fast-paced