Fashion Retail Sales Lead — Customer Experience & Coaching

Marc Jacobs; Boca Raton (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Benefits package

PerkSpot discounts

Marc Jacobs product discounts

LVMH brand discounts

Job summary

Marc Jacobs International seeks a Sales Supervisor to join its Boca Raton location in Boca Raton, Florida. The Sales Supervisor will support Management with day-to-day operations, driving sales, delivering exceptional customer experience, and coaching the team.

You will implement company policies, uphold store standards, and help develop client relationships while coordinating with management. Flexibility to work retail hours, including evenings, weekends, and holidays, is expected.

Qualifications

• 3+ years’ experience in retail, sales, or industry-adjacent role with a focus on customer service.
• Prior leadership experience strongly preferred.

Responsibilities

• Consistently achieve or exceed individual & store sales and other commercial KPIs
• Lead the sales floor to deliver an excellent customer experience through a customer first mindset to build loyal customer relationships
• Ensure the store is always guest ready - a place where clients feel comfortable, welcomed and free to be themselves
• Build the sale to achieve KPIs by establishing yourself as an expert and go-to source for styling expertise, seasonal trends and product knowledge
• Illustrate the different stages within the client journey and the core behaviors needed to provide a unique and elevated experience – all with the goal of driving repeat business
• Demonstrate deep knowledge of Marc Jacobs Universe inclusive of product, Brand DNA and pillars
• Initiate regular client contact and provide prompt follow-up on all sales, events, or client inquiries
• Foster a culture of collaboration and open communication with colleagues and management
• Maintain a curious and learning attitude by continuously seeking and receiving feedback from colleagues and management
• Open and close the store according to Marc Jacobs procedure
• Ensure both the sales floor and stockroom are well-organized
• Adhere to all company policies and procedures

Skills

Retail experience

Leadership

Sales & client relationships

Verbal & written communication

Customer service

Entrepreneurial spirit

Creativity & Innovation

Organizational skills

Brand passion

POS & MS Office

Flexible retail availability

Tools

POS system

Microsoft Office

Job description

Marc Jacobs International seeks a Sales Supervisor to join its Boca Raton location in Boca Raton, Florida. The Sales Supervisor will support Management with day-to-day operations, driving sales, delivering exceptional customer experience, and coaching the team.

You will implement company policies, uphold store standards, and help develop client relationships while coordinating with management. Flexibility to work retail hours, including evenings, weekends, and holidays, is expected.