Retail Sales Lead - Customer Experience & Coaching

Brobston Group; Locust Grove (GA); On-site; USD 38,000 - 60,000; Full time

Job summary

Marc Jacobs Locust Grove Outlet is seeking a Sales Supervisor to support store operations, drive sales, and enhance the customer experience. The role leads the sales floor, builds client relationships, and aids in coaching the team while upholding store standards.

Ideal candidates bring 3+ years in retail or customer service, with leadership experience preferred and strong communication, organization, and time-management skills. Proficiency with POS and Microsoft Office is expected.

Qualifications

• 3+ years retail/sales/customer-service experience.
• Leadership experience preferred.
• Strong communication, organization, follow-up, and time-management skills.
• Proficiency with POS systems and Microsoft Office.

Responsibilities

• Achieve individual and store sales goals and KPIs.
• Lead the sales floor and deliver a customer-first experience.
• Use product knowledge, styling expertise, and client follow-up to build relationships and repeat business.
• Support team collaboration, coaching, and communication with management.
• Open and close the store, maintain organized sales and stock areas, and follow company procedures.

Skills

Leadership experience

Retail experience

Communication

Organization

Follow-up

Time management

POS systems

Microsoft Office

Evenings/weekends/holidaysavailability

Job description

Marc Jacobs Locust Grove Outlet is seeking a Sales Supervisor to support store operations, drive sales, and enhance the customer experience. The role leads the sales floor, builds client relationships, and aids in coaching the team while upholding store standards.

Ideal candidates bring 3+ years in retail or customer service, with leadership experience preferred and strong communication, organization, and time-management skills. Proficiency with POS and Microsoft Office is expected.