Fashion Retail Sales Leader - Elevate Customer Experience

LVMH; Orlando (FL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401k matching

Discounts on Marc Jacobs products

PerkSpot benefits

Job summary

Marc Jacobs International seeks a Sales Supervisor for its Millenia Mall location in Orlando, FL. The role supports management with daily operations, drives sales, delivers exceptional customer experiences, and coaches the team.

Responsibilities include achieving sales KPIs, leading the floor with a customer-first mindset, and maintaining brand DNA knowledge while providing expert styling insights to clients.

Qualifications

• 3+ years’ experience in retail or industry-adjacent role with a focus on customer service
• Prior leadership experience strongly preferred
• Experience in generating sales and developing client relationships
• Demonstrates strong verbal and written communication skills
• Delivers excellence with empathy for clients and understanding of brand DNA

Responsibilities

• Consistently achieve or exceed individual and store sales and KPIs
• Lead the sales floor to deliver an excellent customer experience
• Maintain a guest-ready store environment and welcoming atmosphere
• Be a source of styling expertise, product knowledge, and seasonal trends
• Initiate regular client contact and follow-up on sales and events
• Foster collaboration and open communication with colleagues and management
• Open and close the store according to Marc Jacobs procedure
• Keep sales floor and stockroom well-organized
• Adhere to all company policies and procedures

Skills

Retail sales

Leadership

Client relationships

Communication

Customer experience

POS operations

Microsoft Office

Tools

POS system

Microsoft Office

Job description

Marc Jacobs International seeks a Sales Supervisor for its Millenia Mall location in Orlando, FL. The role supports management with daily operations, drives sales, delivers exceptional customer experiences, and coaches the team.

Responsibilities include achieving sales KPIs, leading the floor with a customer-first mindset, and maintaining brand DNA knowledge while providing expert styling insights to clients.