Fashion Retail Keyholder - Lead Sales & Service

Torrid; Virginia Beach (VA); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount 50%

Monthly discount coupon

Mental health resources

Sick time

401K with Company match

Employee Stock Purchase Program (ESPP)

Tuition reimbursement

Job summary

Torrid in Virginia Beach is seeking a proactive Keyholder to support store leadership and deliver an exceptional shopping experience. You’ll lead daily store operations, model selling skills, and drive KPI performance while ensuring a welcoming environment for customers and teammates.

You’ll manage register functions, assist with merchandise execution, and be the acting Manager on Duty when needed. Flexibility to work evenings, weekends and holidays is required.

Qualifications

• Previous specialty/apparel retail management experience, preferably leading teams to success.

Responsibilities

• Support management team in achieving KPI goals and company objectives.
• Demonstrate selling skills and customer service to drive loyalty.
• Assist with merchandise strategies and maintain a clean, inviting store environment.
• Perform register functions and use product knowledge to drive add-ons.
• Act as Manager on Duty when store management is absent.
• Maintain flexible schedule including holidays, nights and weekends.

Skills

Retail management

Sales performance

Customer experience

Team leadership

Job description

Torrid in Virginia Beach is seeking a proactive Keyholder to support store leadership and deliver an exceptional shopping experience. You’ll lead daily store operations, model selling skills, and drive KPI performance while ensuring a welcoming environment for customers and teammates.

You’ll manage register functions, assist with merchandise execution, and be the acting Manager on Duty when needed. Flexibility to work evenings, weekends and holidays is required.