Fandom Sales Associate: Elevate Customer Experience

BoxLunch & Hot Topic; Loveland (CO); On-site; USD 27,000 - 38,000; Full time

Job summary

Hot Topic in Loveland, CO is seeking a Sales Associate who loves music and pop culture to deliver an exceptional in-store experience. You’ll help customers find merch, keep shelves stocked, and contribute to an engaging store atmosphere while working with a fun, fandom-driven team.

This role emphasizes customer service, product knowledge, and delivering a memorable shopping journey for fans visiting the mall location.

Qualifications

• Retail experience preferred.
• Passion for music and pop culture a plus.
• Must be at least 16 years old.
• Ability to lift up to 50 pounds.

Responsibilities

• Provide an amazing shopping experience to encourage repeat visits with product knowledge and customer service.
• Cover the sales floor zones to keep areas visually up to standard.
• Process sales at the register and drive add-on sales with benefits like BOPIS and curbside pickup.
• Assist with planogram changes including store maps, walls, fixtures, and merchandising mix.
• Share fashion and music trend information with management and HQ partners.
• Support loss prevention by helping management with theft prevention and store security.
• Keep the stock room organized and the store tidy to maintain operations.
• Demonstrate strong teamwork to get tasks done and be flexible for store needs.
• Perform any other duties as assigned by Store Leader.

Skills

Customer service

Sales skills

Team collaboration

Communication

Job description

Hot Topic in Loveland, CO is seeking a Sales Associate who loves music and pop culture to deliver an exceptional in-store experience. You’ll help customers find merch, keep shelves stocked, and contribute to an engaging store atmosphere while working with a fun, fandom-driven team.

This role emphasizes customer service, product knowledge, and delivering a memorable shopping journey for fans visiting the mall location.