Fan Experience Tech Host: Live-Event Tech Support

LA Clippers

Inglewood (CA)

Hybrid

USD 21,000 - 30,000

Part time

6 days ago

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Job summary

Halo Sports & Entertainment seeks Tech Hosts to join the Fan Experience team at Intuit Dome in Inglewood, CA. Tech Hosts assist with mobile ticketing, app support, access control, and guide fans via digital tools and venue information.

This part-time role requires a flexible schedule including weeknights, weekends, and holidays to cover concert and NBA events. Candidates should be tech-savvy, customer-focused, and able to multitask in a fast-paced environment.

Qualifications

Previous experience in customer service or hospitality preferred.
Professional and composed in appearance, communication, and conduct; comfortable interacting professionally with all fans, including VIPs and high-profile individuals.
Welcoming, positive, and energetic attitude.
Ability to manage multiple priorities in a fast-paced environment.
Ability to follow SOPs and adapt quickly to real-time updates or changes in event flow.
Requires prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.
Highly comfortable using technology and able to learn new digital tools and platforms quickly.
Comfortable using digital reference tools and participating in scenario-based training to prepare for a variety of fan interactions.
Team-oriented with a proactive approach to problem-solving and a commitment to delivering memorable fan experiences.
Ability to troubleshoot common fan-facing technology issues, including mobile ticketing, app navigation, and related digital tools, and to escalate more complex issues when needed.
Strong verbal and written communication skills.
Takes initiative, uses sound judgment, and brings a hands-on approach to supporting event-day operations.
Ability to work the flexible event schedule described above.
Must be 18 years of age and have a high school diploma or equivalent.

Responsibilities

Welcome fans and support a service-focused, tech-enabled experience.
Complete onboarding and follow SOPs and use digital tools.
Operate event-day technology platforms, including ticket scanning, mobile app support, and fan feedback tools.
Stay informed about app and staff tech updates to assist fans with new features.
Set up and manage fan-facing zones; troubleshoot equipment and ensure tools are ready before gates.
Engage with fans to deliver memorable experiences and escalate issues when needed.
Provide real-time feedback on fan trends and tech issues to improve operations.
Communicate policies, procedures, and venue information clearly to fans and teammates.
Collaborate with teammates and supervisors to follow guidelines and escalate as appropriate.
Maintain knowledge of venue layouts, access-control procedures, and emergency procedures.
Support accessibility services and guest accommodations per established protocols.
Perform duties safely and in accordance with company policy on tips and gratuities.
Perform additional duties as assigned.