Fan Experience Team Leader

confidential; United States; Vor Ort; USD 34.000 - 37.000; Teilzeit

Zusammenfassung

Halo Sports & Entertainment seeks a Team Leader for Fan and Team Member Experience at Intuit Dome and Kia Forum in Inglewood, CA. This part-time, event-based role requires flexing to evenings, weekends, and holidays to support high-profile events.

You will lead a front-line team, ensuring a welcoming, safe and engaging experience for fans and staff while coordinating with safety partners and venue operations.

Qualifikationen

• Experience in customer service or hospitality leadership in fast-paced environments.
• Welcoming, positive, energetic demeanor with strong interpersonal skills.
• Proficient with tablets and apps; comfortable with new technology.
• Knowledge of venue layouts, accessibility and emergency procedures.
• Excellent verbal and written English communication.

Aufgaben

• Assist with dispatching and coordinate with partners to handle incidents.
• Document incidents and feedback accurately using 24/7 Software.
• Lead and supervise team members, ensuring service standards are met.
• Observe operations and provide feedback to improve fan experience.
• Communicate event information clearly during briefings and shifts.

Kenntnisse

Customer service leadership

Communication skills

Technology proficiency

Emergency procedures knowledge

Ausbildung

High school diploma

Jobbeschreibung

Are you ready to tackle a pivotal role in crafting unforgettable experiences for fans and team members at Intuit Dome and KIA Forum? Are you driven by a passion for hospitality and dedicated to creating a positive impact? Join us as a Team Leader for Fan and Team Member Experience at Intuit Dome and KIA Forum, where innovation meets excellence!

Picture yourself leading the charge in our dynamic event environment. As a Team Leader, you'll be instrumental in shaping the fan and team member experience at Intuit Dome and KIA Forum! Your team will embody our service culture commitments and create a fun and inviting atmosphere, where every fan feels welcomed and valued. Because the pace of the work is faster than average, the Team Leader needs to be a quick and adaptable learner with a firm and goal-oriented leadership style.

Team Leader will contribute to the fan experience in a variety of fan experience areas, including: ticket greeting, mobility assistance, bag check, fan assistance, elevator/escalator operator, ushering, directional support, wardrobe and equipment distribution, team member entrance, rewards and recognition, and welcoming new team members.

This is a part-time, event-based position in Inglewood, CA. Due to the nature of our industry you will need to be able to work a dynamic schedule including nights, weekends and holidays to cover high profile concerts, NBA Games and special events.

What You Will Do

Dispatching

Assist with Safety Services, Local Police, and Medical (among other service partners) to approach area management and problem-solving collaboratively.

Comply with all standards, expectations and policies of the Fan Experience and Safety department to ensure a safe, equitable, and enjoyable workplace experience for all team members.

Leverage The Bridge technology platforms, including 24/7 Software, Genetec, LifeRaft, and TM1, to maintain real-time situational awareness, track developing incidents, and ensure accurate and timely documentation of security, medical, and operational activity during games and events.

Coordinate with Intuit Dome and KIA Forum operational departments and report writers to drive real-time incident response and ensure all operational, medical, and security incidents are promptly, accurately, and thoroughly documented in 24/7 Software.

Report Writing

Effectively document and report incidents and feedback, including fan and employee injuries, fan feedback, operational opportunities

Investigate incidents to gather and verify all relevant facts, ensuring complete, thorough, and accurate reports are documented and submitted within 24/7 Software for review, follow-up, and completion.

Conduct proactive security inspections throughout Intuit Dome and KIA Forum, including parking garages, the Outdoor Plaza, fan entry points, concourses, concessions, retail and premium spaces, and event-related areas to identify staffing gaps, address operational vulnerabilities, and mitigate potential incidents before they occur.

Quality Assurance

Assist in observing, taking notes, and providing formal statements on incidents to complete operational reports needed to close out building incidents on event days.

Assist in leading Quality Assurance positions which include observing team performance and reinforcing consistent service, leadership, and operational standards.

Provide feedback, identify trends and opportunities, and share recommendations that support team member development and continuous improvement of the fan experience.

Area Supervision

Build and maintain a strong team culture with a high level of engagement, demonstrate an ability to achieve results through people with teamwork and accountability, and champion continuous improvement by providing feedback, conducting training, and sharing best practices with team members.

Embrace flexibility and adaptability, making quick decisions and pivoting as needed to achieve results.

Collaborate closely with various team members, communicating event information clearly and effectively

Attend pre-event leadership briefings and communicate all event information and instructions clearly and concisely in a group setting during zone briefings on event days.

Conduct pre-event walk through of assigned area to ensure the venue and operation is set and ready to receive fans.

Act as an Area Supervisors within your designated area, addressing any staffing needs or issues promptly.

Maintain operational readiness in assigned areas, overseeing safety, cleanliness, and overall fan satisfaction.

Respond calmly to medical or emergency situations and direct others in the event of an emergency.

Comply with all state and local laws and regulations, including ADA

And of course, be prepared to take on any additional duties that come your way!

Your Background, Skills, and Experience

Previous experience in customer service or hospitality leadership roles, preferably in a fast-paced environment.

Welcoming, positive, energetic and poised demeanor and effective interpersonal skills

Highly proficient in technology, including tablet and app-based software, and up to date on current technology trends

Knowledge of venue layouts, accessibility requirements, and emergency procedures.

A commitment to delivering exceptional customer service with a welcoming and positive attitude.

Excellent communication skills, both verbal and written, with the ability to interact professionally with diverse audiences. Conversational proficiency in English needed.

Proficiency in technology and a willingness to adapt to new tools and systems.

Physical stamina to maneuver and be stationary in various indoor and outdoor settings.

Essential Functions of the Job (Physical Requirements & Working Conditions)

Ability to lift, carry, push, or pull equipment or materials weighing up to 20 pounds.

Ability to stand, sit, walk, or remain in a stationary position for extended periods during scheduled shifts.

Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed to perform job duties.

Ability to ascend and descend stairs and work safely at various heights, including top of stairways, when required.

Ability to work in confined or enclosed spaces, including elevators, when required.

Ability to move throughout the venue quickly and safely during events.

Ability to communicate effectively with guests, coworkers, and supervisors in person and through radio or other communication devices.

Ability to work in both indoor and outdoor environments. Outdoor work may include exposure to varying weather conditions, including heat, cold, rain, wind, humidity, and direct sunlight.

Ability to work in environments with elevated noise levels, crowds, and vibration typical of live sporting events and entertainment venues.

Ability to work in crowded environments with frequent interaction with guests and team members.

Ability to work a flexible schedule, including evenings, weekends, holidays, and extended shifts based on business needs.

Minimum Qualifications

Must be at least 18 years of age.

High school diploma or equivalent required.

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time.

Our Approach to Technology & Innovation

At Halo Sports and Entertainment, curiosity and innovation go hand in hand. We seek forward-thinking individuals who embrace emerging technologies and actively leverage AI tools to work smarter, unlock creativity, and elevate the fan and business experience.

About Halo Sports & Entertainment:

Halo Sports & Entertainment brings together some of Southern California's most iconic sports and entertainment brands. Our portfolio includes the LA Clippers, Intuit Dome, Kia Forum, and the San Diego Clippers, giving our teams the opportunity to shape experiences across professional sports, live music, and entertainment. Whether producing unforgettable events, building innovative technology, or supporting the operations behind it all, our employees work together to deliver exceptional experiences while growing their careers in one of the most dynamic organizations in sports and entertainment.

About Intuit Dome:

At Intuit Dome, we’re setting a new standard for live sports and entertainment. Home to the LA Clippers, Intuit Dome was designed from the ground up to redefine the fan experience through technology, innovation, and thoughtful design. Every event is an opportunity to create an unforgettable experience for every fan, artist, athlete, and guest who walks through our doors.

Host of the 2026 NBA All-Star game and set to Olympic Basketball in 2028, Intuit Dome is over 1 million square feet and features our team training center, business operations offices, five full-sized basketball courts, an 80,000 square foot outdoor plaza and a double-sided Halo Board composed of more than an acre of LED.

Located in Inglewood, Calif., Intuit Dome is built different -- it redefines fans’ expectations for live experiences and changes the music landscape in Los Angeles.

About Kia Forum:

Located in Inglewood, California, the Kia Forum is the only arena-sized venue in the country dedicated to music and entertainment, delivering a superior experience for artists and fans alike. The iconic venue hosts a diverse range of premier events, featuring the biggest names in music and entertainment, award shows, combat sports, and more. Designed with entertainers and performers in mind, Kia Forum Backstage includes star-caliber dressing rooms that provide unparalleled comfort. The Kia Forum received Pollstar's "Arena of the Decade" award in 2022 and was named the top West Coast arena in 2025 by Pollstar and Billboard magazines.

Compensation

Compensation for this role is $25/hour, then $27/hour after the probationary period.

This role is classified as non-exempt.