Fan Experience Tech Host

LA Clippers; Inglewood (CA); Hybrid; USD 21,000 - 30,000; Part time

Job summary

Halo Sports & Entertainment seeks Tech Hosts to join the Fan Experience team at Intuit Dome in Inglewood, CA. Tech Hosts assist with mobile ticketing, app support, access control, and guide fans via digital tools and venue information.

This part-time role requires a flexible schedule including weeknights, weekends, and holidays to cover concert and NBA events. Candidates should be tech-savvy, customer-focused, and able to multitask in a fast-paced environment.

Qualifications

• Previous experience in customer service or hospitality preferred.
• Professional and composed in appearance, communication, and conduct; comfortable interacting professionally with all fans, including VIPs and high-profile individuals.
• Welcoming, positive, and energetic attitude.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to follow SOPs and adapt quickly to real-time updates or changes in event flow.
• Requires prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.
• Highly comfortable using technology and able to learn new digital tools and platforms quickly.
• Comfortable using digital reference tools and participating in scenario-based training to prepare for a variety of fan interactions.
• Team-oriented with a proactive approach to problem-solving and a commitment to delivering memorable fan experiences.
• Ability to troubleshoot common fan-facing technology issues, including mobile ticketing, app navigation, and related digital tools, and to escalate more complex issues when needed.
• Strong verbal and written communication skills.
• Takes initiative, uses sound judgment, and brings a hands-on approach to supporting event-day operations.
• Ability to work the flexible event schedule described above.
• Must be 18 years of age and have a high school diploma or equivalent.

Responsibilities

• Welcome fans and support a service-focused, tech-enabled experience.
• Complete onboarding and follow SOPs and use digital tools.
• Operate event-day technology platforms, including ticket scanning, mobile app support, and fan feedback tools.
• Stay informed about app and staff tech updates to assist fans with new features.
• Set up and manage fan-facing zones; troubleshoot equipment and ensure tools are ready before gates.
• Engage with fans to deliver memorable experiences and escalate issues when needed.
• Provide real-time feedback on fan trends and tech issues to improve operations.
• Communicate policies, procedures, and venue information clearly to fans and teammates.
• Collaborate with teammates and supervisors to follow guidelines and escalate as appropriate.
• Maintain knowledge of venue layouts, access-control procedures, and emergency procedures.
• Support accessibility services and guest accommodations per established protocols.
• Perform duties safely and in accordance with company policy on tips and gratuities.
• Perform additional duties as assigned.

Skills

Customer service

Professional appearance

Welcoming attitude

Multitasking

SOPs

Mobility

Tech-savvy

Teamwork

Troubleshooting

Communication

Initiative

Flexible schedule

High school diploma

Education

High school diploma or equivalent

Tools

Digital tools

Job description

We are looking for Tech Hosts to join the Fan Experience team at Halo Sports & Entertainment! Tech Hosts are a key part of our event-day operation, helping create a seamless, technology-forward experience for every fan. In this highly visible, fan-facing role, Tech Hosts welcome and assist fans, support mobile ticketing and ticket redemption, operate digital systems, provide Intuit Dome app support, assist with access control, and offer directional guidance throughout the venue. We are looking for effective communicators and adaptable problem-solvers who are comfortable with technology, can manage multiple priorities in a fast-paced environment, and respond thoughtfully to fan needs and concerns.

On Monday, November 23, 2026, we will be hosting an in-person hiring event. During this event, you will connect with our hiring managers and participate in one-on-one interviews.

This is a part-time roles based in Inglewood, CA and are not eligible for benefits. Due to the nature of this industry, the candidate must be available to work a flexible schedule including weeknights, weekends, and holidays to cover high profile concerts, NBA games, and special events. Tech Hosts must be available to work at least 70% of scheduled events per month.

What You Will Do

• Consistently contribute to a world‑class fan experience at Intuit Dome by welcoming every fan and demonstrating our service culture commitments.
• Complete required onboarding and training and follow team SOPs and digital reference tools to maintain consistent service delivery.
• Operate event‑day technology platforms, including ticket scanning, mobile app support, and fan feedback tools, with confidence and accuracy.
• Stay informed about updates to the Intuit Dome app and staff technologies to assist fans with new features and troubleshoot common issues.
• Proactively create positive first impressions and memorable experiences for fans.
• Support event‑day operations by setting up and managing fan‑facing zones, addressing basic equipment issues, and ensuring digital tools and physical materials are ready before gates open.
• Deliver exceptional service by proactively engaging with fans, answering questions, resolving issues within the scope of the role, and escalating concerns when appropriate.
• Provide real‑time feedback on fan trends, technology issues, and opportunities to improve event‑day operations and the fan journey.
• Communicate company policies, programs, systems, and venue procedures clearly and accurately.
• Follow established guidelines and procedures, collaborate with teammates and supervisors, and elevate decisions or issues when appropriate.
• Communicate openly and respectfully with fans, teammates, and leaders, using a helpful and service‑oriented approach.
• Develop and maintain strong knowledge of venue layouts, seating sections, access‑control procedures, key venue attractions, emergency procedures, and appropriate points of contact.
• Maintain ticket and wristband integrity through accurate use of ticket‑verification technology, access‑control systems, and venue knowledge.
• Develop and maintain knowledge of venue accessibility services, procedures, and guest accommodations, and support fans in accordance with established protocols.
• Perform job duties safely, efficiently, and respectfully, and follow company policy regarding tips, gifts, or gratuities.
• Perform additional duties as assigned.

Your Background, Skills And Qualifications

• Previous experience in customer service or hospitality preferred.
• Professional and composed in appearance, communication, and conduct; comfortable interacting professionally with all fans, including VIPs and high‑profile individuals.
• Welcoming, positive, and energetic attitude.
• Ability to manage multiple priorities in a fast‑paced environment.
• Ability to follow standard operating procedures (SOPs) and adapt quickly to real‑time updates or changes in event flow.
• Requires prolonged periods of standing, walking, and maneuvering up/down stairs in an indoor/outdoor environment.
• Highly comfortable using technology and able to learn new digital tools and platforms quickly.
• Comfortable using digital reference tools and participating in scenario‑based training to prepare for a variety of fan interactions.
• Team‑oriented with a proactive approach to problem‑solving and a commitment to delivering memorable fan experiences.
• Ability to troubleshoot common fan‑facing technology issues, including mobile ticketing, app navigation, and related digital tools, and to elevate more complex issues when needed.
• Strong verbal and written communication skills, with the ability to communicate clearly, professionally, and effectively with fans, colleagues, and supervisors regarding operational issues and other work‑related matters.
• Takes initiative, uses sound judgment, and brings a hands‑on approach to supporting event‑day operations.
• Ability to work the flexible event schedule described above, including weeknights, weekends, and holidays.
• Must be 18 years of age and have a high school diploma or equivalent.

Essential Functions of the Job (Physical Requirements & Working Conditions)

• Ability to lift, carry, push, or pull equipment or materials weighing up to 20 pounds.
• Ability to stand, sit, walk, or remain in a stationary position for extended periods during scheduled shifts, with or without reasonable accommodation.
• Ability to bend, stoop, kneel, crouch, and reach overhead and horizontally as needed to perform job duties.
• Ability to ascend and descend stairs and work safely at various heights, including top of stairways, when required.
• Ability to work in confined or enclosed spaces, including elevators, when required.
• Ability to move throughout the venue quickly and safely during events.
• Ability to communicate effectively with fans, coworkers, and supervisors in person and through radio or other communication devices.
• Ability to work in both indoor and outdoor environments. Outdoor work may include exposure to varying weather conditions, including heat, cold, rain, wind, humidity, and direct sunlight.
• Ability to work in environments with elevated noise levels, crowds, and vibration typical of live sporting events and entertainment venues.
• Ability to work in crowded environments with frequent interaction with fans and