Fan Experience Retail Associate

Rally House; Coral Gables (FL); On-site; USD 18,000 - 21,000; Part time

Job summary

Rally House is seeking a Teammate to deliver a welcoming, engaging experience for guests while completing daily tasks with care. The role supports sales, merchandising, and operations through teamwork, attention to detail, and initiative.

The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism. Candidates should be 16+ and may have prior customer-facing experience.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Deliver a welcoming, energetic customer experience using the Party model
• Engage customers, identify needs, and recommend products
• Resolve basic customer issues and escalates when needed
• Represent Rally House with enthusiasm and professionalism
• Contribute to daily sales goals through service behaviors
• Support promotions, launches, and event execution
• Take ownership of personal performance metrics (conversion, UPT, AT)
• Ability to work effectively in a fast-paced, team-oriented environment
• Clear and effective communication skills
• Enthusiastic attitude with a passion for sports and retail
• Time management skills with the ability to prioritize tasks
• Must be at least 16 years of age.
• Previous customer-facing experience preferred.

Skills

Customer service mindset

Communication

Teamwork

Time management

Job description

Rally House is seeking a Teammate to deliver a welcoming, engaging experience for guests while completing daily tasks with care. The role supports sales, merchandising, and operations through teamwork, attention to detail, and initiative.

The Teammate helps create a positive store environment and represents the Rally House brand with energy and professionalism. Candidates should be 16+ and may have prior customer-facing experience.