Fan Experience Associate

Rally House; Brentwood (MO); On-site; USD 22,000 - 25,000; Full time

Job summary

Rally House is seeking a Teammate to deliver a welcoming and energetic shopping experience, supporting sales, merchandising, and store operations. You will work as part of a dynamic team to help fans feel at home while completing daily tasks with accuracy and care.

The role emphasizes customer service, product recommendations, and adherence to store playbooks. Candidates 16+ with customer-facing experience are invited to apply; the position offers competitive hourly pay and growth opportunities

Qualifications

• Must be at least 16 years old.
• Previous customer-facing experience preferred.
• Energetic, friendly, sports-enthusiast with retail mindset.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Merchandise tasks as directed (folding, hanging, replenishment, recovery).
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalate when needed.

Skills

Excellent communication

Teamwork

Customer-focused

Time management

Job description

Rally House is seeking a Teammate to deliver a welcoming and energetic shopping experience, supporting sales, merchandising, and store operations. You will work as part of a dynamic team to help fans feel at home while completing daily tasks with accuracy and care.

The role emphasizes customer service, product recommendations, and adherence to store playbooks. Candidates 16+ with customer-facing experience are invited to apply; the position offers competitive hourly pay and growth opportunities