Fan Experience Associate

Rally House; Springfield Township (Delaware County); On-site; USD 19,000 - 22,000; Full time

Job summary

Rally House is seeking a Teammate to deliver a welcoming, energetic customer experience while supporting sales, merchandising and store operations. You will contribute to a lively, festival-like atmosphere and help guests feel at home.

The role emphasizes teamwork, attention to detail, and initiative; physical tasks include standing, lifting up to 50 pounds, and moving merchandise as needed. Age requirement is 16+; prior customer-facing work is preferred.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Enthusiastic attitude with a passion for sports and retail.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Deliver a welcoming, energetic customer experience using the Party model; engage customers and identify needs.
• Follow playbooks, loss prevention and safety guidelines consistently; report issues to leadership.
• Maintain clean, organized fixtures and back-of-house areas; support merchandising tasks as directed.

Job description

Rally House is seeking a Teammate to deliver a welcoming, energetic customer experience while supporting sales, merchandising and store operations. You will contribute to a lively, festival-like atmosphere and help guests feel at home.

The role emphasizes teamwork, attention to detail, and initiative; physical tasks include standing, lifting up to 50 pounds, and moving merchandise as needed. Age requirement is 16+; prior customer-facing work is preferred.