Guest Experience & Merchandising Associate

Rally House; Castle Rock (CO); On-site; USD 21,000 - 24,000; Full time

Job summary

Rally House is seeking a Teammate to deliver a welcoming, engaging experience for guests while completing daily tasks with care and consistency. This role supports sales, merchandising, and operations through teamwork, attention to detail, and initiative, representing the Rally House brand with energy and professionalism.

Responsibilities include modeling Rally House values, participating in training, and contributing to a positive, party-like store environment, alongside handling tasks,

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Ability to stand for extended periods and lift up to 50 pounds.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers
• Seek feedback and apply coaching to improve performance
• Actively participate in training and skill drills to build service capability
• Contribute to a welcoming, energetic, party atmosphere
• Complete assigned tasks accurately and on time
• Follow playbooks, loss prevention and safety guidelines consistently
• Report operational issues, shortages, or concerns to leadership
• Build working knowledge of store systems and daily processes
• Engage customers, identify needs, and recommend products
• Deliver a welcoming, energetic customer experience using the Party model
• Resolve basic customer issues and escalate when needed
• Represent Rally House with enthusiasm and professionalism

Skills

Customer service

Teamwork

Communication

Time management

Sales awareness

Education

High school diploma or equivalent

Tools

POS system

Job description

Rally House is seeking a Teammate to deliver a welcoming, engaging experience for guests while completing daily tasks with care and consistency. This role supports sales, merchandising, and operations through teamwork, attention to detail, and initiative, representing the Rally House brand with energy and professionalism.

Responsibilities include modeling Rally House values, participating in training, and contributing to a positive, party-like store environment, alongside handling tasks,