Fan Experience & Promotions Lead

Chicago Cubs; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

On-site parking

Transit benefits

Paid time off

Flexible work arrangement

Casual work attire

Meal & beverage plan

Ticket allotment for Cubs games

401K with employer match

Medical, Dental, Vision & Life

Wellness programs

Job summary

Chicago Cubs is seeking a Manager, Fan Engagement to expand the Cubs brand through seasonal promotions and fan experiences. You’ll lead the fan engagement calendar, partner with marketing, ticketing, operations and community affairs, and drive activations across home games and events.

The role requires creativity, collaboration, and strong project management, with on-site work including evenings and weekends. A Bachelor’s degree and 3+ years in a similar setting are preferred.

Qualifications

• Bachelor’s degree or equivalent professional experience in a relevant field.
• 3+ years of relevant experience at a large brand or agency.
• Experience overseeing large-scale production of physical merchandise.
• Knowledge of Adobe Photoshop and basic customer insights.
• Ability to manage multiple promotions with strict timelines.

Responsibilities

• Develop annual fan engagement calendar with 50+ seasonal promotions.
• Lead vendor selection and manage budgets for promotional items.
• Coordinate on-site activations and theme games throughout the season.
• Collaborate with marketing, ticketing, operations and partnerships.
• Provide on-site support during promotions, evenings, weekends, and holidays.
• Evaluate promotion performance and inform future plans.

Skills

Project management

Merchandise production

Adobe Photoshop

Customer segmentation

Schedule flexibility

Sports industry experience (preferred)

Education

Bachelor’s degree

Tools

Adobe Photoshop

Job description

Chicago Cubs is seeking a Manager, Fan Engagement to expand the Cubs brand through seasonal promotions and fan experiences. You’ll lead the fan engagement calendar, partner with marketing, ticketing, operations and community affairs, and drive activations across home games and events.

The role requires creativity, collaboration, and strong project management, with on-site work including evenings and weekends. A Bachelor’s degree and 3+ years in a similar setting are preferred.