Fan Engagement Manager

Chicago Cubs; Chicago (IL); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

On-site parking

Transit benefits

Paid time off

Flexible work arrangement

Casual work attire

Meal & beverage plan

Ticket allotment for Cubs games

401K with employer match

Medical, Dental, Vision & Life

Wellness programs

Job summary

Chicago Cubs is seeking a Manager, Fan Engagement to expand the Cubs brand through seasonal promotions and fan experiences. You’ll lead the fan engagement calendar, partner with marketing, ticketing, operations and community affairs, and drive activations across home games and events.

The role requires creativity, collaboration, and strong project management, with on-site work including evenings and weekends. A Bachelor’s degree and 3+ years in a similar setting are preferred.

Qualifications

• Bachelor’s degree or equivalent professional experience in a relevant field.
• 3+ years of relevant experience at a large brand or agency.
• Experience overseeing large-scale production of physical merchandise.
• Knowledge of Adobe Photoshop and basic customer insights.
• Ability to manage multiple promotions with strict timelines.

Responsibilities

• Develop annual fan engagement calendar with 50+ seasonal promotions.
• Lead vendor selection and manage budgets for promotional items.
• Coordinate on-site activations and theme games throughout the season.
• Collaborate with marketing, ticketing, operations and partnerships.
• Provide on-site support during promotions, evenings, weekends, and holidays.
• Evaluate promotion performance and inform future plans.

Skills

Project management

Merchandise production

Adobe Photoshop

Customer segmentation

Schedule flexibility

Sports industry experience (preferred)

Education

Bachelor’s degree

Tools

Adobe Photoshop

Job description

GO BEYOND THE IVY

Our business is a team sport built on creating and delivering memorable experiences around Cubs baseball and other live events.

Chicago Cubs | Marquee 360 | Marquee Development | Marquee Ventures Each brand stands as unique as the teams that drive them. We welcome you to learn more about us.

JOB TITLE: Manager, Fan Engagement

DEPARTMENT: Marketing

REPORTS TO: Assistant Director, Fan Development

ORGANIZATION: Chicago Cubs

LOCATION: Chicago, IL

FLSA STATUS: Exempt

COMPENSATION: $65,000 - $80,000 USD

BEING PART OF THE TEAM

Our business is a team sport that began on a field with baseballs and bats and has evolved into one of the most recognizable brands in sports and entertainment through Cubs baseball and live events.

Our success is driven by our people, who work to create and inspire change in an engaging, collaborative and inclusive environment.

As a team, we continue to build a culture on and off the field that delivers unforgettable experiences for one another, our fans and community.

In support of that effort, we expect associates to work primarily in our office. Are you ready to be part of it?

OUR STORY

THE CHICAGO CUBS FRANCHISE, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy-covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1916 and is the second oldest ballpark in Major League Baseball.

In 2009, the Ricketts family assumed ownership of the Chicago Cubs and established three main goals for the organization: Win the World Series, Preserve and Improve Wrigley Field, and Be a Good Neighbor.

HOW YOU’LL CONTRIBUTE

The Manager, Fan Engagement plays a critical role in expanding the Cubs relationship with specific communities and target audiences. They’ll create and maintain a seasonal promotions calendar that motivates people to participate with the Cubs brand and generates incremental foot traffic and sales. They’ll help develop special ticket bundles, souvenir items, brand collaborations and live cultural celebrations that can be activated throughout the year, with an emphasis on baseball season. They’ll work closely with marketing, ticketing, communications, game presentation, corporate partnerships, operations and community affairs to bring these promotions to life. This role requires a creative mindset, a very collaborative workstyle, and a strong project management discipline.

THE DAY-TO-DAY

Partner with marketing and ticketing leadership to develop the annual fan engagement calendar, encompassing more than 50 seasonal promotions designed to support strategic audience growth. Collaborate with the cross-functional Fan Development team to determine how each promotion will achieve various business objectives, serving as the lead project manager for those collective efforts. Lead strategic vendor selection and manage budgets while ensuring all promotional items produced meet established quality standards and approved specifications. Manage project timelines for each promotional item, serving as the primary liaison between vendors and internal stakeholders to ensure milestones are achieved. Develop and execute Theme Games throughout the baseball season, including cultural and heritage celebrations, by selecting vendors and coordinating on-site activations in partnership with the Event Operations team to deliver an engaging fan experience. Collaborate with the Logistics Senior Supervisor to ensure seamless delivery of all promotional items to Wrigley Field. Maintain accurate internal documentation related to promotional item allotments, ensuring seamless game day distribution. Coordinate the public announcement of the promotional calendar, equipping key stakeholders with the information and insights needed to effectively market each activation. Provide on-site support during assigned promotional days, including evenings, weekends, and holidays as required. Evaluate promotional performance against established goals and use findings to inform future planning. Stay current on promotional trends and innovations that could enhance the team’s ROI. Perform other duties as assigned consistent with the role.

WHAT YOU’LL BRING

• Bachelor’s degree and/or strong professional experience in a relevant field
• 3+ years of relevant experience at a large brand or within an agency environment
• Prior experience overseeing large-scale production of physical merchandise
• Intermediate knowledge of Adobe Photoshop
• Basic understanding of customer segmentation and consumer insights
• Track record of successful project management of several large-scale programs at the same time
• A mindset of continuous learning, improvement, and innovation
• Ability to work a varied, nontraditional schedule that includes evenings, weekends and holidays
• Experience working within professional or collegiate sports is not required, but preferred
• Ability to frequently lift, push, and slide packages weighing up to 50 lbs

TOTAL REWARDS

• On-site parking
• Transit benefits
• Paid time off: Personal, Sick, Vacation Time, Office Holidays & Winter Break
• Flexible work arrangement
• Casual work attire environment
• Complimentary Meal & beverage plan
• Cubs home game & spring training game ticket allotment
• Access to campus wide Wrigley Field events & pre-sales
• 401K Plan Employee Contribution & Employer Match
• Benefit Plans: Medical, Dental, Vision & Life Insurance
• Health & Wellness engagement & programmingVariety of associate special events, volunteer opportunities and partnership discounts
• Monthly allotment for internal rewards & recognition platform
• Tuition Reimbursement
• Complimentary access to EV charging stations
• Subscription to Marquee Sports Network

This job posting includes the anticipated compensation, which reflects the hourly rate or salary range the Chicago Cubs and its related parties are considering for this role in the specified location(s) as of the posting date. Where anticipated compensation is a salary range, the actual base salary offered within that range will be reflective of the candidate’s skills and experience.

The Chicago Cubs and its related parties embrace diversity and are committed to building a team that represents all communities. We hold ourselves accountable to include new and different voices in our organization. Everyone is welcome here, and we celebrate what makes each of us unique.

CHICAGO CUBS The Chicago Cubs franchise, a charter member of Major League Baseball’s National League since 1876, has won the National League pennant 17 times and was the first team to win back-to-back World Series titles in the 1907 and 1908 seasons. In 2016, the Chicago Cubs made history again when the team won its first World Series in 108 years, ending the longest championship drought in North American sports. Known for its ivy covered outfield walls, hand-operated scoreboard and famous Marquee, iconic Wrigley Field has been the home of the Chicago Cubs since 1914, making it the second oldest ballpark in Major League Baseball.