Fan Experience Ambassador — Retail Team Member

Rally House; Pennsylvania; On-site; USD 18,000 - 21,000; Full time

Job summary

Rally House is seeking a teammate to deliver a welcoming and energetic shopping experience for guests while completing daily tasks with care and consistency.

You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative, helping create a positive store environment and representing the Rally House brand with energy and professionalism.

Qualifications

• Brings energy and enthusiasm to interactions with customers and teammates.
• Puts the customer first in every interaction and offers helpful recommendations.
• Takes initiative and follows through on commitments.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Actively participate in training and skill drills to build service capability.
• Complete assigned tasks accurately and on time following playbooks, loss prevention and safety guidelines.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Deliver a welcoming, energetic customer experience using the Party model.
• Resolve basic customer issues and escalate when needed.

Skills

Social energy

Customer focus

Action oriented

Job description

Rally House is seeking a teammate to deliver a welcoming and energetic shopping experience for guests while completing daily tasks with care and consistency.

You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative, helping create a positive store environment and representing the Rally House brand with energy and professionalism.