Fan Experience Associate

Rally House; Willow Grove (DE); On-site; USD 19,000 - 21,000; Full time

Job summary

Rally House is seeking a Teammate to support store success by delivering a welcoming and engaging guest experience while completing daily tasks with care and consistency.

The role contributes to sales, merchandising, and operations through strong teamwork and initiative, helping create a positive store environment and representing the Rally House brand with energy and professionalism.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Clear and effective communication skills.
• Enthusiastic attitude with a passion for sports and retail.
• Time management skills with the ability to prioritize tasks.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalat when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.
• Take ownership of personal performance metrics (conversion, UPT, AT).
• Ability to work effectively in a fast-paced, team-oriented environment.

Skills

Social

Customer Centric

Action Oriented

Job description

Rally House is seeking a Teammate to support store success by delivering a welcoming and engaging guest experience while completing daily tasks with care and consistency.

The role contributes to sales, merchandising, and operations through strong teamwork and initiative, helping create a positive store environment and representing the Rally House brand with energy and professionalism.