Energetic Fan Experience Associate

Rally House; Fairview Heights (IL); On-site; USD 21,352 - 23,763; Full time

Benefits offered by this job

Restaurant d'entreprise

Job summary

Rally House is seeking a Teammate to deliver a welcoming, energetic shopping experience while completing daily tasks with care and consistency. You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative, representing the Rally House brand with energy.

Qualifications include being at least 16 years old and prior customer-facing experience preferred, with strong communication and a passion for sports and retail.

Qualifications

• Must be at least 16 years of age.
• Previous customer-facing experience preferred.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Clear and effective communication skills.
• Enthusiastic attitude with a passion for sports and retail.

Responsibilities

• Demonstrate Rally House values through positive teamwork and engagement with peers.
• Seek feedback and apply coaching to improve performance.
• Actively participate in training and skill drills to build service capability.
• Contribute to a welcoming, energetic, party atmosphere.
• Complete assigned tasks accurately and on time.
• Follow playbooks, loss prevention and safety guidelines consistently.
• Report operational issues, shortages, or concerns to leadership.
• Build working knowledge of store systems and daily processes.
• Execute merchandising tasks as directed (folding, hanging, replenishment, recovery).
• Support floor moves and transitions under leadership guidance.
• Maintain clean, organized fixtures and back-of-house areas.
• Protect brand standards through attention to detail.
• Deliver a welcoming, energetic customer experience using the Party model.
• Engage customers, identify needs, and recommend products.
• Resolve basic customer issues and escalate when needed.
• Represent Rally House with enthusiasm and professionalism.
• Contribute to daily sales goals through service behaviors.
• Support promotions, launches, and event execution.
• Take ownership of personal performance metrics (conversion, UPT, AT).

Skills

Customer service

Teamwork

Communication

Time management

Education

High school diploma or equivalent

Tools

POS system

Job description

Rally House is seeking a Teammate to deliver a welcoming, energetic shopping experience while completing daily tasks with care and consistency. You will contribute to sales, merchandising, and operations through teamwork, attention to detail, and initiative, representing the Rally House brand with energy.

Qualifications include being at least 16 years old and prior customer-facing experience preferred, with strong communication and a passion for sports and retail.