Fan Engagement & Ticketing Coordinator (Evenings/Weekends)

Colgate University; Village of Hamilton (NY); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Free parking

Gate Card access

Job summary

Colgate University is seeking a Fan Engagement and Ticketing Coordinator to collaborate with the athletic marketing team. This role designs campaigns, coordinates fan promotions, and supports ticketing inquiries to boost attendance at Colgate athletic events.

The position requires strong communication, organization, and ticketing knowledge, with flexibility for evenings and weekends during athletic seasons. It reports to the Deputy Athletics Director for External Operations.

Qualifications

• Clear and effective written and verbal communication skills.
• Strong organizational skills, sharp attention to detail, and daily proficiency with Microsoft Office and Google Workspace.
• Ability to work well with a diverse community, including fans, coaches, students, faculty, staff, alumni, and community members.
• Practical understanding of ticket sales and operations, including hands-on experience with AudienceView or similar ticketing software.
• Familiarity with grassroots marketing methods, basic design principles, and ticket promotions.
• Willingness and availability to work evenings and weekends during athletic seasons.

Responsibilities

• Design and execute creative marketing campaigns to engage fans.
• Manage fan promotion events, awareness games, and community outreach to drive attendance at Colgate athletic events.
• Serve as a welcoming contact for fan ticketing inquiries via phone, email, and box office operations.
• Assist season ticket holders and general fans with account management, seating, and digital ticketing needs.
• Report to Deputy Athletics Director for External Operations and Marketing/Ticketing Coordinator.

Skills

Customer service

Organization

Attention to detail

Microsoft Office

Google Workspace

Ticketing software

AudienceView

Marketing basics

Ticket promotions

Evenings & weekends

Tools

AudienceView

Job description

Colgate University is seeking a Fan Engagement and Ticketing Coordinator to collaborate with the athletic marketing team. This role designs campaigns, coordinates fan promotions, and supports ticketing inquiries to boost attendance at Colgate athletic events.

The position requires strong communication, organization, and ticketing knowledge, with flexibility for evenings and weekends during athletic seasons. It reports to the Deputy Athletics Director for External Operations.