Fan Engagement and Ticketing Coordinator

Colgate University; Village of Hamilton (NY); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Free parking

Gate Card access

Job summary

Colgate University is seeking a Fan Engagement and Ticketing Coordinator to collaborate with the athletic marketing team. This role designs campaigns, coordinates fan promotions, and supports ticketing inquiries to boost attendance at Colgate athletic events.

The position requires strong communication, organization, and ticketing knowledge, with flexibility for evenings and weekends during athletic seasons. It reports to the Deputy Athletics Director for External Operations.

Qualifications

• Clear and effective written and verbal communication skills.
• Strong organizational skills, sharp attention to detail, and daily proficiency with Microsoft Office and Google Workspace.
• Ability to work well with a diverse community, including fans, coaches, students, faculty, staff, alumni, and community members.
• Practical understanding of ticket sales and operations, including hands-on experience with AudienceView or similar ticketing software.
• Familiarity with grassroots marketing methods, basic design principles, and ticket promotions.
• Willingness and availability to work evenings and weekends during athletic seasons.

Responsibilities

• Design and execute creative marketing campaigns to engage fans.
• Manage fan promotion events, awareness games, and community outreach to drive attendance at Colgate athletic events.
• Serve as a welcoming contact for fan ticketing inquiries via phone, email, and box office operations.
• Assist season ticket holders and general fans with account management, seating, and digital ticketing needs.
• Report to Deputy Athletics Director for External Operations and Marketing/Ticketing Coordinator.

Skills

Customer service

Organization

Attention to detail

Microsoft Office

Google Workspace

Ticketing software

AudienceView

Marketing basics

Ticket promotions

Evenings & weekends

Tools

AudienceView

Job description

Fan Engagement and Ticketing Coordinator

Position Title Fan Engagement and Ticketing Coordinator

Full Time/Part Time

Full Time/Part Time Part Time

Division

Department

Department Athletic Marketing

Hiring Wage/Salary Range

Hiring Wage/Salary Range $18 / hour

Department Statement

Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume.

Successful candidates for this position will earn sick leave, paid time off, free parking, and a University ‘Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore.

This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service.

Colgate Athletics seeks to be a welcoming and diverse association of students, coaches, staff, alumni and fans in which all people are treated equitably and respectfully, and can contribute fully to our success; we share common goals, we affirm open communication and civility, we honor the sacredness of each person, we accept responsibility to act for the common good, we care for and serve one another, and we honor our history while celebrating our evolution; and, we strive to consistently perform at the upper range of our potential, to get better every day with a goal to win – to win in competition, in the classroom, in the community and in the lives of every member of the Colgate Community.

Colgate Athletics Mission: To be an inclusive community of competitive excellence.

Accountabilities

The Fan Engagement and Ticketing Coordinator position works collaboratively within the marketing team to design and execute creative marketing campaigns, engaging fan promotions, awareness games, community outreach, and fan experience initiatives to create and exciting atmosphere and drive attendance at Colgate athletic events. In addition, this position will serve as a welcoming, helpful point of contact for fan ticketing inquiries via phone, email, and game-day box office operations to assist season ticket holders and general fans with account management, seating, and digital ticketing needs.

The Fan Engagement and Ticketing Coordinator must possess exceptional verbal and written communication skills with a proven ability to connect warmly with diverse audiences. Additionally, the role requires strong project management capabilities, sharp prioritization skills, and the self-direction needed to meet tight event deadlines independently.

The Fan Engagement and Ticketing Coordinator will report to the Deputy Athletics Director for External Operations while working under the daily supervision of the Marketing and Ticketing Coordinator.

Requirements

Professional Experience/ Qualifications

• Clear and effective written and verbal communication skills, with a welcoming approach to customer service and community outreach.
• Strong organizational skills, sharp attention to detail, and daily proficiency with Microsoft Office and Google Workspace.
• Ability to work well with a diverse community, including fans, coaches, students, faculty, staff, alumni, and community members.
• Practical understanding of ticket sales and operations, including hands-on experience with AudienceView or similar ticketing software.
• Familiarity with grassroots marketing methods, basic design principles, and ticket promotions.
• Willingness and availability to work evenings and weekends during athletic seasons.

Preferred Qualifications

• At least one year of experience in a college or professional sports setting.
• Background in fan engagement, sports marketing, or managing third-party ticket vendors.

Education

Physical Requirements

Other Information

Meet and maintain a current valid driver’s license, in accordance with the University’s Driver Safety and Motor Vehicle Use Policy is required.

Work visa sponsorship is not available for this position.

Requisition Number

Requisition Number 2026CW041Posting

Temporary

Temporary Yes

Work Schedule

This position is approved to work up to 30 hours per week through May, 2027.

Job Open Date

Job Open Date 10/21/2026

Job Close Date

Open Until Filled Yes

Special Instructions Summary

EEO Statement

The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws.

Clery Act

CAMPUS CRIME REPORTING AND STATISTICS

The Department of Campus Safety will provide upon request a copy of Colgate’s Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off-campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance . Printed copies of this report may be obtained upon request from the Department of Campus Safety via e-mail at [e-mail] .

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Are you currently a Colgate employee?
  • Yes
  • No
• * Have you ever been a Colgate employee?
  • Yes
  • No
• * Are you at least 18 years of age?
  • Yes
  • No
• * Please let us know how you heard about this position.
  • Albany Times Union
  • Binghamton Press & Sun
  • BlackCoachesinSports
  • Careerbuilders.com
  • Cazenovia Republican
  • Centralnewyorkhelpwanted.com
  • Chronicle of Higher Education
  • Chronicle of Philanthropy
  • Colgate Employee
  • Colgate Website
  • CoSIDA
  • Diverse Issues of Higher Education
  • HERC (Upstate New York HERC)
  • HigherEdJobs.com
  • Indeed.com
  • InsideHigherEd.com
  • LinkedIn
  • Mid-York Weekly
  • NACWA
  • naviGATE
  • NCAA News
  • Norwich Evening Sun
  • Oneida Daily Dispatch
  • Sherburne News
  • Studentaffairs.com
  • Syracuse Post Standard
  • Utica Observer Dispatch
  • Waterville Times
  • WomenLeadersinCollegeSports.com
  • Other
• If you selected "Colgate Employee" or "Other" for how you heard about this position, please provide the employee's name or where you heard about/saw the position.

  (Open Ended Question)