Athletics Ticketing & Fan Experience Coordinator

Mercer University; Illinois; On-site; USD 40,000 - 65,000; Full time

Job summary

Mercer University Athletics is seeking a Ticketing Operations Coordinator on the Macon campus to support day-to-day ticket sales operations, manage group and individual ticket requests, and maintain sales databases for a superior game-day experience.

The role collaborates with the Director of Fan Experience and the Community Involvement and Fan Experience Coordinator, requiring a bachelor’s degree and related experience in ticketing or sales, with a strong focus on customer service and teamwork.

Qualifications

• Bachelor's degree in Sports Management, Business, Marketing, Communications, or a related field.
• Some directly related experience in ticket sales, marketing, promotions, revenue generation, or professional sales.
• Candidates must have a valid driver's license and be insurable by the university's carrier.

Responsibilities

• Support day-to-day operations of ticket sales in the athletics department.
• Assist in execution of ticket sales strategies and manage group and individual ticket requests.
• Maintain sales databases and help provide a positive customer experience.

Skills

Ticket sales experience

Customer service

CRM systems

Communication skills

Education

Bachelor's degree

Tools

Ticketing systems

CRM platforms

Job description

Mercer University Athletics is seeking a Ticketing Operations Coordinator on the Macon campus to support day-to-day ticket sales operations, manage group and individual ticket requests, and maintain sales databases for a superior game-day experience.

The role collaborates with the Director of Fan Experience and the Community Involvement and Fan Experience Coordinator, requiring a bachelor’s degree and related experience in ticketing or sales, with a strong focus on customer service and teamwork.