Fan Engagement and Ticketing Coordinator

Colgate University; New York (NY); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Sick leave

Paid time off

Free parking

Gate Card access

Job summary

Colgate University seeks a Part-Time Fan Engagement and Ticketing Coordinator to design and execute campaigns, manage fan promotions, and support ticketing inquiries. The role requires strong communication, organizational skills, and availability for evenings and weekends during athletic seasons.

The position reports to the Deputy Athletics Director for External Operations, under the Athletic Marketing department, with a 30-hour weekly cap through May 2027.

Qualifications

• Clear and effective written and verbal communication with a welcoming customer-service approach.
• Strong organizational skills and attention to detail; proficient in Microsoft Office and Google Workspace.
• Experience with ticketing operations and fan engagement; familiar with AudienceView or similar software.
• Willingness and availability to work evenings and weekends during athletic seasons.

Responsibilities

• Design and execute marketing campaigns, engaging fan promotions and awareness games.
• Assist fan ticketing inquiries via phone, email, and game-day box office operations.
• Support seating and digital ticketing needs for season ticket holders and fans.
• Collaborate with Athletics Marketing and External Operations to enhance game-day experiences.

Skills

Communication skills

Organizational skills

Customer service

Evenings/weekends availability

Team collaboration

Education

Associate degree

Bachelor's degree preferred

Tools

AudienceView

Microsoft Office

Google Workspace

Job description

Colgate University

Fan Engagement and Ticketing Coordinator

Colgate University

Fan Engagement and Ticketing Coordinator

Requisition Number: 2026CW041Posting

Full Time/Part Time: Part Time

Division: Athletics

Department: Athletic Marketing

Wage/Salary Range: $18 / hour

Department Statement Colgate University is a special place to work and offers many unique opportunities, including the ability to work with and among world class faculty and staff at a highly selective residential liberal arts institution. This position provides an opportunity to become familiar with the variety of regular positions that are available at the University, as well as the ability to add employment at a distinct University to your resume. Successful candidates for this position will earn sick leave, paid time off, free parking, and a University 'Gate Card that provides access to fitness facilities, athletic and cultural events, as well as a discount on many items at the University Bookstore. This type of appointment is not approved to work more than 999 hours per year for all positions combined. Should incumbents work more than a total of 999 hours in a year the appointment may not continue beyond one year of service. Colgate Athletics seeks to be a welcoming and diverse association of students, coaches, staff, alumni and fans in which all people are treated equitably and respectfully, and can contribute fully to our success; we share common goals, we affirm open communication and civility, we honor the sacredness of each person, we accept responsibility to act for the common good, we care for and serve one another, and we honor our history while celebrating our evolution; and, we strive to consistently perform at the upper range of our potential, to get better every day with a goal to win – to win in competition, in the classroom, in the community and in the lives of every member of the Colgate Community. Colgate Athletics Mission: To be an inclusive community of competitive excellence.

Accountabilities

The Fan Engagement and Ticketing Coordinator position works collaboratively within the marketing team to design and execute creative marketing campaigns, engaging fan promotions, awareness games, community outreach, and fan experience initiatives to create and exciting atmosphere and drive attendance at Colgate athletic events. In addition, this position will serve as a welcoming, helpful point of contact for fan ticketing inquiries via phone, email, and game-day box office operations to assist season ticket holders and general fans with account management, seating, and digital ticketing needs.

The Fan Engagement and Ticketing Coordinator must possess exceptional verbal and written communication skills with a proven ability to connect warmly with diverse audiences. Additionally, the role requires strong project management capabilities, sharp prioritization skills, and the self-direction needed to meet tight event deadlines independently.

The Fan Engagement and Ticketing Coordinator will report to the Deputy Athletics Director for External Operations while working under the daily supervision of the Marketing and Ticketing Coordinator.

Professional Experience/Qualifications

• Clear and effective written and verbal communication skills, with a welcoming approach to customer service and community outreach.
• Strong organizational skills, sharp attention to detail, and daily proficiency with Microsoft Office and Google Workspace.
• Ability to work well with a diverse community, including fans, coaches, students, faculty, staff, alumni, and community members.
• Practical understanding of ticket sales and operations, including hands‑on experience with AudienceView or similar ticketing software.
• Familiarity with grassroots marketing methods, basic design principles, and ticket promotions.
• Willingness and availability to work evenings and weekends during athletic seasons.

Preferred Qualifications

• At least one year of experience in a college or professional sports setting.
• Background in fan engagement, sports marketing, or managing third‑party ticket vendors.

Other Information

Associates degree required Bachelor's degree preferred Meet and maintain a current valid driver's license, in accordance with the University's Driver Safety and Motor Vehicle Use Policy is required.

Work visa sponsorship is not available for this position.

Work Schedule

This position is approved to work up to 30 hours per week through May, 2027.

Job Open Date

10/21/2026

Job Close Date

Open Until Filled Yes

The University recognizes that equal employment opportunity can only be achieved through demonstrated leadership. It is the Policy of the University to recruit, employ, retain, promote, and train employees on the basis of skills and experience, capacity to do the job, and valid job qualifications without regard to any characteristics protected by applicable local, state or federal laws. CAMPUS CRIME REPORTING AND STATISTICS The Department of Campus Safety will provide upon request a copy of Colgate's Annual Security and Fire Safety Report. This report includes statistics as reported to the United States Department of Education for the previous three years concerning reported: 1. crimes that occurred on-campus; in certain off‑campus buildings or property owned or controlled by Colgate University; and on public property within, or immediately adjacent to and accessible from, the campus and 2. fires that occurred in student housing facilities. The report also includes institutional policies concerning campus security and fire safety, such as policies concerning sexual assault, life safety systems, and other related matters. You may access the report from the Clery Compliance web page at: https://www.colgate.edu/about/offices-centers-institutes/dean-college/campus-safety-staff/clery-compliance. Printed copies of this report may be obtained upon request from the Department of Campus Safety via e‑mail at [e-mail].