Fan Engagement & Game Day Operations Intern

Multi Company Logo; City of Rochester (NY); On-site; USD 22,000 - 28,000; Part time

Job summary

The Rochester Americans are seeking a Business Operations Intern to support Game Presentation and other departments for the 2026-2027 season. The role blends in-arena entertainment, fan engagement, and office projects to help enhance the fan experience.

You will assist with promotions, event execution, and cross-department initiatives while gaining exposure to ticket operations, marketing, and creative services. Availability for home games evenings and weekends is required.

Qualifications

• Must be at least 18 years old.
• Pursuing a college degree (Associates/Bachelors/Masters).
• Attendance at all home games and events for the Amerks season.
• Ability to work office hours Monday through Friday as needed.
• Ability to work non-traditional hours including nights, weekends, and holidays as needed.
• Flexible and adaptive in a fast-paced environment.
• Critical thinking and problem-solving skills.
• Ability to work well independently and within a team.
• Organized & detail oriented.
• High-energy personality with confidence to encourage others to get loud, chant, and have fun.
• Monthly Professional Development Workshops focused on department overviews, workplace skills, and industry insights.
• Mentorship Program with the option to be paired with an organizational mentor for guidance and professional support throughout the internship.
• Job Shadowing Opportunities across departments to gain exposure to different roles and career paths within the organization.
• Career Preparation Resources: Resume reviews and mock interviews to strengthen job search and interviewing skills.

Responsibilities

• Assist in the implementation and execution of all in-arena game presentation activities for the Rochester Americans including promotions, anthems, color guard, pre/post-game ceremonies, intermission entertainment, handouts, and mascot duties.
• Serve as Amerks ambassadors at all home games.
• Engage fans by participating in chants, cheers, and interactions with fans of all ages.
• Greet all members and guests as they enter the arena and thank them as they exit.
• Work with a team to execute all game day elements of the Rochester Americans Game Presentation strategies and promotions.
• Take part in pre-game preparation, in-game implementation, and post-game duties to complete assigned tasks.
• Participate in fan interaction with and without team mascot.
• Answer all fans questions accurately and professionally to enhance their experience.
• Assist other departments with game-day initiatives as assigned.
• Promote a positive fan experience and work as part of a creative team.
• Assist with other Amerks initiatives, promotions, events and programs in and out of the arena when necessary.
• Other duties as assigned.

Skills

Fan engagement

Event coordination

Team collaboration

In‑arena promotions

Customer service

Education

Pursuing a college degree (Associates/Bachelors/Masters)

Job description

The Rochester Americans are seeking a Business Operations Intern to support Game Presentation and other departments for the 2026-2027 season. The role blends in-arena entertainment, fan engagement, and office projects to help enhance the fan experience.

You will assist with promotions, event execution, and cross-department initiatives while gaining exposure to ticket operations, marketing, and creative services. Availability for home games evenings and weekends is required.