Family Visitation & Coaching Supervisor

The City of Providence; Providence (RI); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental benefits

Work-life benefits

Comprehensive benefits package

Job summary

Family Service of Rhode Island (FSRI) seeks a dedicated supervisor to lead the Family Coaching and Visitation program. You will oversee case management, supervised visitation, and staff development to support reunification efforts for families.

You will ensure documentation, training, and performance evaluations are completed, while coordinating with DCYF and other partners. Travel to client sites is required as part of this role.

Qualifications

• Requires Bachelor’s degree or equivalent experience in a human service agency and at least 5 years of comparable experience; to include: working with children and families.
• Knowledge of child welfare system required.
• Outstanding communication skills: written, verbal and presentation skills a must.
• Previous supervisory experience. Ability to supervise, motivate, coach, discipline and train staff.
• Excellent computer skills, to include: proficiency with Microsoft Word and Excel.
• Ability to travel to various locations; possession of a valid driver’s license, reliable transportation and proof of auto insurance required.

Responsibilities

• Provide case management and supervised visitation services to families enrolled in the Family Visitation and Coaching program.
• As part of a team, oversee completion of initial assessments, including FCV Case Manager Assessment, FAST, and treatment plans for all assigned children and families within 30 days.
• Ensures timely completion of all performance evaluations for case managers.
• Provides direct supervision, support, and guidance to program case managers as assigned to ensure quality of program services and to provide overall professional development support.
• Provide administrative and reflective supervision to assigned supervisees.
• Provide developmentally appropriate feedback and coaching to parents in a positive manner, helping them build the skills and system navigation knowledge they need to self-advocate and meet service plan goals.
• Ensure weekly contact with DCYF staff for all assigned families.
• Ensure supervisees meet all program requirements.
• Work with program director to ensure contract and Medicaid compliance and program coverage.
• Respond to case manager needs on the visitation floor and by phone. Ensure that visit protocols are being followed according to program policy and procedure and maintain ongoing communication with program director regarding any concerns relating to visit safety.
• Review documentation of staff including; court letters, treatment plans, case manager assessments, and visit notes.
• Provide training and onboarding support to new case managers.
• Carry visitation caseload, as assigned.
• Complete all necessary documentation.
• Transport clients as needed.
• Other duties as assigned.

Skills

Communication skills

Supervisory experience

Microsoft Word

Microsoft Excel

Travel ability

Education

Bachelor’s degree

Human services experience

Tools

Driver's license

Job description

Family Service of Rhode Island (FSRI) seeks a dedicated supervisor to lead the Family Coaching and Visitation program. You will oversee case management, supervised visitation, and staff development to support reunification efforts for families.

You will ensure documentation, training, and performance evaluations are completed, while coordinating with DCYF and other partners. Travel to client sites is required as part of this role.