Family Support Specialist

West Virginia; Charleston (WV); On-site; USD 36,000 - 52,000; Full time

Job summary

West Virginia is seeking a program analyst to determine eligibility for TANF and other economic service programs under general supervision. You will assist clients toward self-sufficiency through department services and community programs, complete assessments, and place activities.

You will conduct interviews in person and by phone, refer clients to appropriate agencies, and ensure compliance with Office of Family Assistance policies.

Qualifications

• Experience in interviewing clients and evaluating data against guidelines.
• A bachelor's degree from an accredited college or university is required.
• Substitution: college training or relevant experience may substitute for training on a year-for-year basis.

Responsibilities

• Determine eligibility for TANF and related programs under supervision.
• Assist clients in becoming self-sufficient through department services and community programs.
• Complete assessments and activity placements as required by program guidelines.
• Make referrals to appropriate agencies when necessary.
• Conduct telephone and face-to-face interviews and maintain compliance with policies.
• Travel as required; valid driver’s license and transportation needed.

Skills

Interviewing clients

Coordination

Communication

Education

Bachelor's degree

Job description

Under general supervision, perform work at the full-performance level by determining eligibility for all TANF and economic service programs accurately and efficiently. Assist clients in becoming self-sufficient via department services and community programs. Complete assessments and activity placements. Must process applications and conduct telephone and face-to-face interviews within program requirements. Analyze and interpret aptitude test results to direct the development of employment goals for applicants. Make referrals to appropriate agencies when necessary. Work must adhere to policies outlines by the Office of Family Assistance. Employee must possess a valid driver’s license and must have access to transportation for required travel. Performs related work as required.

Training:

A bachelor's degree from an accredited college or university.

Substitution:

Any combination of college training and/or full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development may substitute for the required training on a year-for-year basis.

Experience:

One year of full-time or equivalent part-time paid experience in interviewing clients, customers or the public and evaluating the data against established standards and guidelines, or in a field of work where experience has been gained in helping troubled individuals and/or families toward normal social development.

Probationary period of 1 yr.