Family Support Navigator – Case Management & Resources

Bay Cove Cape Cod; Boston (MA); On-site; USD 25,000 - 36,000; Full time

Job summary

Bay Cove Human Services in Boston, MA is seeking a Family Support Navigator (non-exempt) to help families stay together by providing case management, navigation services, and resource assistance through the Family Support Center.

You will respond to inquiries, develop Family Support Plans, coordinate services, train families, and liaise with DDS and other providers; a BA/BS in social work or related field and a valid driver's license are required; English/Spanish bilingual preferred.

Qualifications

• BA/BS in social work or related field.
• Five years experience in Human Services or related field preferred.
• Valid driver's license required.
• Use of personal vehicle for transportation to clients' homes, appointments, meetings and to perform varied work duties.
• Use of personal cellular telephone for work communication.
• Bilingual in English and Spanish preferred but not required.

Responsibilities

• Responds to inquiries to the Family Support Center as a first responder.
• Provides case management to families through the Family Support Center including assessments, short term and extended navigation services, financial allocation support and resource assistance.
• Assists families in the development and implementation of Family Support Plans.
• Provides training to family members utilizing intervention strategies in home/community.
• Facilitates support groups for families through the Family Support Center.
• Recruits and trains staff for home based services.
• Oversees home based services through supervision and case management of DDS cases.
• Serves as liaison between family, in home worker and DDS.
• Provides assistance in locating community resources and referrals as appropriate.
• Act as liaison with other service providers such as special education programs, health care providers.
• Maintains documentation according to program and funding requirements.
• Attends internal and external meetings as needed.
• Other duties as assigned by supervisor.

Skills

English/Spanish bilingual

Education

BA/BS in social work or related field

Tools

Valid driver’s license

Job description

Bay Cove Human Services in Boston, MA is seeking a Family Support Navigator (non-exempt) to help families stay together by providing case management, navigation services, and resource assistance through the Family Support Center.

You will respond to inquiries, develop Family Support Plans, coordinate services, train families, and liaise with DDS and other providers; a BA/BS in social work or related field and a valid driver's license are required; English/Spanish bilingual preferred.