Family Support Navigator: Care Coordination & Access

High Point & Affiliated Organizations; Brockton (MA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Retirement Plan

FSA & DSA

Employee Assistance Program

Bonus & Referral Programs

Education days to use towards CEU's

Free meals at select programs

Unmatched Leave Time (FT employees up 

3 weeks of leave in first year

Job summary

High Point & Affiliated Organizations is seeking a Family Support Navigator in Brockton, MA to support open access screenings for mental health and substance use services within CBHC. The role involves assisting patients and families with intake, release forms, and connecting them to appropriate services in a community-based setting.

The position requires experience in behavioral health, bilingual abilities, and strong communication with families.

Qualifications

• Preference for someone with lived experience as a caregiver
• Bachelor’s Degree level degree in Psychology or related human services field preferred or equivalent experience
• 2 years of experience in behavioral health and/or inpatient psychiatric setting
• Bi-lingual/multi-lingual applicants encouraged to apply
• Excellent interpersonal and communication skills with professional boundaries

Responsibilities

• Support open access model for screening and assessments for mental health, substance use, and co-occurring treatment services within the CBHC service model
• Provide initial screenings and assist patients and families with accessing CBHC services
• Assist patients with intake paperwork and ensure proper release and consent forms are complete
• Participate in patient outreach and engagement to support access to treatment
• Coordinate patient transportation services as needed
• Provide care coordination and discharge planning activities to support transitions of care
• Maintain collateral contacts with other providers including primary care physicians and social services
• Coordinate with local Emergency Services Provider for concerns related to imminent psychiatric risk and hospitalization
• Engage in community outreach activities as needed
• Must have experience as a caregiver or parent of a youth with social-emotional needs
• Educate caregivers on how to access community resources and navigate child-serving systems
• Work directly with caregivers to provide support, education and guidance
• Perform other duties including security support for the program to monitor safety

Skills

Bi-lingual

Interpersonal skills

Communication skills

Detail oriented

Education

Bachelor's degree in Psychology or related human services field

Associate's degree preferred

Tools

Electronic Medical Records (EMR)

Job description

High Point & Affiliated Organizations is seeking a Family Support Navigator in Brockton, MA to support open access screenings for mental health and substance use services within CBHC. The role involves assisting patients and families with intake, release forms, and connecting them to appropriate services in a community-based setting.

The position requires experience in behavioral health, bilingual abilities, and strong communication with families.