Family Services Specialist - Processor (Telecommute)

Early Learning Coalition of Palm Beach County, Inc.; Florida; Remote; USD 26.000 - 37.000; Vollzeit

Benefits dieser Stelle

Comprehensive health, dental, and/or V

Paid time off and holidays

Retirement plan with employer matching

Tuition Reimbursement

Employee Assistance Program

Zusammenfassung

Early Learning Coalition of Palm Beach County, Inc. seeks a Family Services Specialist - Processor to advocate for families and manage eligibility for School Readiness, VPK, CSC Scholarship, Head Start and Early Head Start.

This full-time, telecommute role supports CCR&R services and accurate data entry in the Statewide Data System, with initial in-person work in Palm Springs, FL. Strong customer service and MS Office skills are essential.

Qualifikationen

• Bachelor's degree in Education or related field.
• At least 2 years of experience in eligibility or CCR&R.
• Strong customer service and communication skills.
• Proficiency in Microsoft Office and ability to troubleshoot tech issues.
• Tech-savvy with CRM software and cloud-based systems.

Aufgaben

• Determine childcare eligibility through online application reviews.
• Provide CCR&R services to families.
• Advocate for families and assess needs via interviews and paperwork for eligibility and enrollment.
• Assist families with child developmental screenings.
• Monitor queues to meet timelines for applications, renewals, and case updates.
• Respond to information requests within designated timeframes while maintaining confidentiality.

Kenntnisse

Customer service

Communication

Microsoft Office

Ausbildung

Bachelor's degree in Education

Tools

CRM software

Cloud-based systems

Jobbeschreibung

We're Hiring! Join Our Mission to Empower Families!

Location:Palm Springs, FL (first 90 days)

Schedule: Full-Time, Telecommute, Monday-Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)

Pay: up to $22.84per hour commensurate with experience

The Early Learning Coalition of Palm Beach County is seeking a dedicated Family Services Specialist - Processor to advocate for families and responsible for maintaining accurate information about families in the Statewide Data System. Enhanced Field System (EFS), screening applicants for financial assistance, and performing eligibility determination and enrollment for School Readiness, Voluntary Prekindergarten, CSC Scholarship, Head Start and Early Head Start childcare programs. If you're passionate about making a difference, this is your opportunity to make a lasting impact in your community.

What You'll Do

• Determine childcare eligibility through online application review process.
• Provide Child Care Resource & Referral (CCR&R) services.
• Advocate for families and determine family's needs through interviews and complete necessary digital paperwork for maintaining eligibility, transferring childcare providers, and terminating services.
• Support families in completion of the child developmental screening process.
• Responsible for monitoring processing queues to ensure applications, renewals and case updates are completed within required timelines.
• Respond to requests for information from clients/providers in accordance with designated timeframes and within the client confidentiality guidelines.

What We're Looking For

• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• Training, education, and/or experience may be substituted for certain minimum qualifications for current Family Services employees with at least 2 years of relevant experience at the ELCPBC.
• 2 years of experience in eligibility determination, childcare enrollment processes orCCR&R.
• Strong customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.

Why You'll Love Working Here

• Opportunity to make a real impact in the lives of children and families.
• Collaborative, mission-driven team environment
• Competitive pay, benefits and opportunities for growth.

Benefits Include:

• Comprehensive health, dental, and vision insurance
• Generous Paid time off and holidays
• Retirement plan with employer contribution
• Tuition Reimbursement
• Employee Assistance Program