Customer Service Representative (Bilingual Spanish Required)

Early Learning Coalition of Palm Beach County, Inc.; Florida; Remote; USD 15,000 - 26,000; Full time

Job summary

Early Learning Coalition of Palm Beach County, Inc. is hiring a Customer Service Representative to support families and providers.

You will be the friendly voice handling inquiries, scheduling, and guiding users to resources in a bilingual English/Spanish environment. Qualifications include a high school diploma (associate degree preferred), 6+ months in a call center or high-volume role, and strong data entry skills.

Qualifications

• Bilingual proficiency in English and Spanish required (read, write, speak).
• High school diploma; Associate degree preferred.
• Minimum 6 months of call center or high-volume customer service experience.
• Strong data entry and typing skills with attention to accuracy.
• Proficiency with Microsoft Office Suite and basic tech troubleshooting.

Responsibilities

• Handle a high volume of inbound calls with professionalism.
• Schedule appointments and respond to client and provider inquiries.
• Provide general information on community resources and update databases.
• Manage email communication and records; assist providers with requests.

Skills

Bilingual English/Spanish

Call center experience

Data entry

Customer service

Scheduling

Verbal/written communication

Education

High school diploma

Associate degree preferred

Tools

Microsoft Excel

Microsoft Word

Job description

We're Hiring! Join Our Mission to Empower Families!

Location: Telecommute (Designated Office: Palm Springs, FL)

Schedule: Full-Time, Monday–Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)

Pay: up to $18.62 per hour commensurate with experience

Are you passionate about helping others? Do you thrive in a fast‑paced, service‑focused environment? We’re looking for a compassionate and dedicated Customer Service Representative to join our team and be the friendly voice supporting families and providers in our community.

This role is ideal for someone who enjoys problem‑solving, delivering exceptional customer care, and communicating with diverse populations. Bilingual proficiency in English and Spanish is required.

What You’ll Do

As a Customer Service Representative, you will be the first point of contact for callers seeking support and resources. Your responsibilities will include:

• Handling a high volume of inbound calls with professionalism and empathy
• Scheduling appointments and responding to client and provider inquiries
• Providing general information on available community resources
• Accurately gathering details and entering information into various databases
• Managing email communication and updating records
• Assisting providers with questions or requests

What We’re Looking For

• Bilingual proficiency in English & Spanish– Required (read, write, speak).
• High school diploma (Associate Degree preferred)
• Minimum 6 months of call center or customer service experience, especially with high call volume
• Strong verbal and written communication skills
• Excellent data entry and typing skills (swift and accurate)
• High reliability with consistent attendance and punctuality
• Ability to handle confidential information with sensitivity
• Compassionate, empathetic mindset with a customer‑first approach
• Strong customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues

Why You’ll Love Working Here

• Opportunity to make a real impact in the lives of children and families.
• Collaborative, mission‑driven team environment
• Competitive pay, benefits and opportunities for growth.
• Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.

Link to full job description: https://elcpalmbeach.box.com/s/xeahg90u5qxkpu8gpjwmmm90qy813qe5

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