Family Services Specialist - Processor (Telecommute)

Early Learning Coalition of Palm Beach County, Inc.; Florida; Remote; USD 17,000 - 32,000; Full time

Benefits offered by this job

Comprehensive health insurance

Paid time off and holidays

Retirement plan with employer contrib.

Tuition Reimbursement

Employee Assistance Program

Job summary

Early Learning Coalition of Palm Beach County, Inc. is seeking a Family Services Specialist - Processor in a remote role with Palm Springs, FL, for up to $22.84/hour, full-time telecommute.

You will review applications, determine eligibility, provide CCR&R services, and support families across School Readiness and Head Start programs. Requirements include a Bachelor's degree in a related field and 2 years of relevant experience, with proficiency in Microsoft Office and CRM systems.

Qualifications

• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• 2 years of relevant experience in eligibility determination, enrollment or CCR&R may be substituted for current ELCPBC employees.

Responsibilities

• Determine childcare eligibility through online application review process.
• Provide Child Care Resource & Referral (CCR&R) services.
• Advocate for families and determine family needs through interviews and complete necessary digital paperwork for eligibility, transfers, and services.
• Support families in completing the child developmental screening process.
• Monitor processing queues to ensure timely applications, renewals and updates.
• Respond to information requests from clients/providers within timeframes and confidentiality guidelines.

Skills

Customer service

Communication

Tech-savvy

Education

Bachelor's degree in Education/ECE/Child Development/Human Services/Social Work or related field

Tools

Microsoft Office

CRMs

Job description

We're Hiring! Join Our Mission to Empower Families!

Location:Palm Springs, FL (first 90 days)

Schedule: Full-Time, Telecommute, Monday–Friday (M-Th: 8AM-5:30PM/Fri: 8AM-12PM)

Pay: up to $22.84 per hour commensurate with experience

The Early Learning Coalition of Palm Beach County is seeking a dedicated Family Services Specialist - Processor to advocate for families and responsible for maintaining accurate information about families in the Statewide Data System. Enhanced Field System (EFS), screening applicants for financial assistance, and performing eligibility determination and enrollment for School Readiness, Voluntary Prekindergarten, CSC Scholarship, Head Start and Early Head Start childcare programs. If you're passionate about making a difference, this is your opportunity to make a lasting impact in your community.

What You'll Do

• Determine childcare eligibility through online application review process.
• Provide Child Care Resource & Referral (CCR&R) services.
• Advocate for families and determine family's needs through interviews and complete necessary digital paperwork for maintaining eligibility, transferring childcare providers, and terminating services.
• Support families in completion of the child developmental screening process.
• Responsible for monitoring processing queues to ensure applications, renewals and case updates are completed within required timelines.
• Respond to requests for information from clients/providers in accordance with designated timeframes and within the client confidentiality guidelines.

What We're Looking For

• Bachelor's degree in Education, Early Childhood Education, Child Development, Human Services, Social Work, or related field.
• Training, education, and/or experience may be substituted for certain minimum qualifications for current Family Services employees with at least 2 years of relevant experience at the ELCPBC.
• 2 years of experience in eligibility determination, childcare enrollment processes or CCR&R.
• Strong customer service and communication skills
• Proficiency in Microsoft Office (Excel, Word) and ability to troubleshoot basic tech issues.
• Tech-savvy with proficiency in Microsoft Office, CRMs and cloud-based systems.

Why You'll Love Working Here

• Opportunity to make a real impact in the lives of children and families.
• Collaborative, mission-driven team environment
• Competitive pay, benefits and opportunities for growth.
• Schedule: Mon-Thu 8:00AM-5:30PM, Fri 8:00AM-12:00PM.

Benefits Include

• Comprehensive health, dental, and vision insurance
• Generous Paid time off and holidays
• Retirement plan with employer contribution
• Tuition Reimbursement
• Employee Assistance Program

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