Hybrid Family Services Specialist I/II: Remote-Ready

Oklahoma Department Of Human Services; Altus (OK); Hybrid; USD 37,000 - 40,000; Full time

Benefits offered by this job

Telework option

JumpSTART Training

Travel and lodging paid

Job summary

Oklahoma Department Of Human Services in Altus, Oklahoma, is hiring a Family Services Specialist I/II. The role handles eligibility interviews and processing for AFS programs, with in-office training initially and potential telework after satisfactory performance.

The position requires two years of relevant experience or a degree-based equivalent, with travel as needed and an in-person JumpSTART training. OKDHS emphasizes quick, world-class client service.

Qualifications

• Two years of experience in administrative support, recordkeeping, or customer/client service in relevant settings.
• Bachelor’s degree required for Level II or equivalent combinations can substitute education for experience.

Responsibilities

• Interview, process electronic applications, and renewals for AFS programs (SNAP, Child Care, Medical).
• Interpret and apply policy and procedures; document casework; perform complex tasks.
• Provide first contact resolution through virtual or phone contact with clients.

Skills

Customer service

Administrative support

Recordkeeping

Client service

Education

Bachelor’s degree

Associate’s degree

Job description

Oklahoma Department Of Human Services in Altus, Oklahoma, is hiring a Family Services Specialist I/II. The role handles eligibility interviews and processing for AFS programs, with in-office training initially and potential telework after satisfactory performance.

The position requires two years of relevant experience or a degree-based equivalent, with travel as needed and an in-person JumpSTART training. OKDHS emphasizes quick, world-class client service.