Family Services Specialist I/II

Oklahoma Department Of Human Services; Ada (OK); Vor Ort; USD 37.000 - 40.000; Vollzeit

Zusammenfassung

Oklahoma Department Of Human Services seeks a Family Services Specialist I/II in Ada, OK, to support adult and family services. The role handles client intake, eligibility assessments, and case management within a full-time office setting.

You will interview clients, manage caseloads, and coordinate referrals while attending mandatory training and in-office sessions. The position requires strong administrative skills and customer service experience, with Level II opening opportunities for degree

Qualifikationen

• Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in relevant environments.
• Equivalent combination of education and experience may substitute for the required experience.

Aufgaben

• Greet clients in a professional and kind manner in a retail/office space.
• Assess needs and determine eligibility for programs for Adult and Family Services.
• Interview clients in person or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make program referrals to community resources.
• Participate in conferences and mandatory training.

Kenntnisse

Administrative support

Customer service

Ausbildung

Bachelor's degree

Associate's degree

Jobbeschreibung

Family Services Specialist I/II

This is a full-timeposition in an office setting

Monday through Friday 8:00 AM - 5:00 PM.

This position is located in Ada, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

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If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-JD244

83001850/JR66434