Family Services Specialist I/II

Oklahoma Human Services; Duncan (OK); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Full state employee benefits

Job summary

Oklahoma Department Of Human Services seeks a Family Services Specialist I/II for a full-time, in-office position in Duncan, OK. Typical schedule is Monday to Friday, 8:00 AM–5:00 PM.

The role entails greeting clients, assessing eligibility for adult and family services, interviewing clients, managing caseloads, and preparing necessary documentation. Level I offers $37,440 annually and Level II offers $40,248 annually, with full state employee benefits.

Qualifications

• Two years of experience performing administrative support, recordkeeping, customer service, or client service functions in relevant environments.
• Level II requires a bachelor’s degree or an associate’s degree plus two years of related experience; or an equivalent combination of education and experience.
• Two years as a Family Services Specialist or related professional experience may substitute for degree requirements in Level II.

Responsibilities

• Greet clients in a professional manner.
• Assess eligibility for adult and family services programs.
• Interview clients in office or via phone.
• Manage a caseload and prepare documentation for eligibility.

Skills

Customer service

Administrative support

Recordkeeping

Data entry

Education

Bachelor's degree

Associate’s degree + 2 years experience

Equivalent combination of education/experience

Job description

Family Services Specialist I/II

This is a full-timeposition in an office setting

Monday through Friday, 8:00 AM - 5:00 PM.

This position is located in Duncan, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

Preference may be given to candidates who area Work Ready Oklahoma participant

If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-BB221

83010112/JR67318