Family Services Specialist I/II

Oklahoma Human Services; Pauls Valley (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

Oklahoma Department Of Human Services in Pauls Valley, Oklahoma, is seeking a Family Services Specialist I/II to manage a caseload and deliver services to individuals and families in the community.

The role offers opportunities for growth within the Oklahoma Civil Service, with Level I or II qualifications and eligibility decisions, requiring occasional travel and mandatory in-office training including JumpSTART Training at a regional facility.

Qualifications

• Level I requires two years of experience performing administrative support, recordkeeping, customer service, or client service in a call center, business, healthcare, public sector, or social services environment.
• Level I: equal alternatives substituting thirty semester hours of college for each year of the required experience.
• Level II requires a bachelor’s degree.
• Level II: associate’s degree plus two years of experience in admin support, or equivalent combinations substituting one year of experience per year of bachelor’s degree.
• Level II: two years of experience as a Family Services Specialist.

Responsibilities

• Manages a caseload and provides services for individuals and their families.
• Evaluates the needs of individuals and families and makes referrals to community resources.
• Assesses the needs of individuals and determines eligibility for specific programs.
• Interviews clients by phone or in an office setting.
• Compiles data, complete documentation, and enters data electronically to determine eligibility.
• Participates in individual and staff conferences and committee work as assigned.
• Must attend all mandatory training associated with the position.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

Education

Bachelor’s degree

Associate’s degree + 2 years experience

Equivalents for bachelor’s degree

Job description

Family Services Specialist I/II

This position is located in Pauls Valley, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level II H14B: $40,248.00+ Full State Employee Benefits

Travel is Occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Manages a caseload and provides services for individuals and their families.
• Evaluates the needs of individuals and families and make referrals to community resources.
• Assesses the needs of individuals and determines eligibility for specific programs.
• Interviews clients by phone or in an office setting.
• Compiles data, complete documentation, and enters data electronically to determine eligibility.
• Participates in individual and staff conferences and committee work as assigned.
• Must attend all mandatory training associated with the position.
• Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.

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If you have questions, please contact [e-mail]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service