Family Services Specialist I/II

Oklahoma Human Services; Shawnee (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

The Oklahoma Department of Human Services in Shawnee is seeking a Family Services Specialist I/II to support Adult and Family Services. This full-time role involves greeting clients, assessing eligibility, interviewing, and managing a caseload in a busy office environment.

Travel is occasional and in-office training is required. Level I requires two years of admin, call center, or client-service experience; Level II requires a bachelor’s degree (or equivalent combos) and related experience.

Qualifications

• Two years of admin support, recordkeeping, customer service or client service experience in relevant environments.
• Equivalent education/experience combinations per Level II requirements.
• Bachelor’s degree may substitute two years of related work experience in Level II.

Responsibilities

• Greet clients in a professional manner in an OKDHS retail space.

Skills

Admin support

Customer service

Recordkeeping

Client service

Education

Bachelor’s degree

Associate’s degree

Job description

Family Services Specialist I/II

This is a full-timeposition in an office setting

Monday through Friday 8:00 AM - 5:00 PM.

This position is located in Shawnee, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service.

Announcement Number: 26-KM246

83005888/JR67260