Family Services Specialist I/II

Oklahoma Human Services; Chandler (OK); On-site; USD 37,000 - 40,000; Full time

Job summary

Oklahoma Department of Human Services in Chandler, Oklahoma, is seeking a Family Services Specialist I/II to work in a full-time, office-based role. You will greet clients, assess eligibility for Adult and Family Services, interview clients in-person or by phone, manage a caseload, and coordinate referrals to community resources.

Travel is occasional; a valid driver's license and car insurance are required.

Qualifications

• Level I requires two years of experience in administrative support, recordkeeping, customer service, or client service in a call center, business, healthcare, public sector, or social services environment.
• An equivalent combination of education and experience may substitute thirty college semester hours for each year of required experience.
• Level II requires a bachelor's degree; or an associate’s degree plus two years of relevant experience; or an equivalent combination substituting one year of professional experience for each year of the degree; or two years of experience as a Family Services Specialist.

Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

Skills

Administrative support

Customer service

Recordkeeping

Office software

Education

Bachelor’s degree

Associate’s degree + 2 years relevant experience

Job description

Family Services Specialist I/II

This is a full-timeposition in an office setting

Monday through Friday 8:00 AM - 5:00 PM.

This position is located in Chandler, Oklahoma.

Annual Salary:

• Level I H14A: $37,440.00+ Full State Employee Benefits
• Level IIH14B: $40,248.00+ Full State Employee Benefits

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Minimum Qualifications:

Level I:

• Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
• OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II:

• Education and Experience requirements consist of a bachelor’s degree;
• OR an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
• OR an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
• OR two (2) years of experience as a Family Services Specialist.

Job Responsibilities

• Greet clients in a professional and kind manner in an OKDHS retail space.
• Assess the needs of individuals and determine eligibility for specific programs for Adult and Family Services.
• Interview clients in an office setting or via phone.
• Manage a caseload.
• Compile data and complete documentation to determine eligibility.
• Make appropriate program referrals to community resources.
• Participate in individual and staff conferences.
• Must attend all mandatory training associated with the position.

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-BC268

83007401/JR67398