Family Services Operations Manager

Child Care Aware; Richmond (VA); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

401k with Match

Vacation and Sick Time

10 Holidays

Job summary

Ronald McDonald House Richmond is seeking an exceptional Program Manager to lead our Family Services team at the Monument House. This role oversees daily operations, supports and develops staff, and builds relationships with families, volunteers, medical partners, and community supporters.

The ideal candidate is a skilled communicator with trauma-informed care expertise, capable of managing multiple priorities in a dynamic setting while ensuring a compassionate, seamless experience for families

Qualifications

• Bachelor’s degree or higher in a related field as listed.
• Two years of managerial experience required.
• Six years of nonprofit experience or an equivalent combination.
• Familiarity with trauma-informed care principles.
• Strong interpersonal and written communication skills.
• Computer skills with Microsoft Office proficiency.
• Reliable transportation and background check clearance.

Responsibilities

• Ensure a welcoming and engaging environment for families, donors, volunteers, and partners.
• Coordinate family admissions with referrals and manage check-in/orientation.
• Serve as a resource to guest families by understanding medical needs and resources.
• Provide leadership for Monument House and uphold safety and hospitality standards.
• Maintain accurate guest records and monthly program statistics.
• Lead transportation coordination and schedule van drivers.
• Build relationships with medical partners and attend meetings.
• Oversee facility appearance, supplies, meals, and maintenance with leadership.
• Supervise weekday Family Care Specialists and conduct annual conversations.
• Collaborate with Volunteer Services to manage coverage and training.
• Supervise volunteers and ensure a high-quality volunteer experience.
• Support development of program interns with meaningful projects.
• Coordinate and support family activities and programming with staff/volunteers.
• Manage Monument House budget and contribute to annual business plan.

Skills

Managerial experience

Trauma-informed care

Interpersonal skills

Written communication

Microsoft Office

Reliable transportation

Multilingual skills

Education

Bachelor’s degree in social work, psychology, human services, hospitality, nonprofit management, or related field

Two years of managerial experience

Six years of nonprofit experience

Job description

Ronald McDonald House Richmond is seeking an exceptional Program Manager to lead our Family Services team at the Monument House. This role oversees daily operations, supports and develops staff, and builds relationships with families, volunteers, medical partners, and community supporters.

The ideal candidate is a skilled communicator with trauma-informed care expertise, capable of managing multiple priorities in a dynamic setting while ensuring a compassionate, seamless experience for families