Family Services & Guest Experience Coordinator

Ronald McDonald House Charities West Michigan; Grand Rapids (MI); On-site; USD 25,000 - 36,000; Full time

Job summary

Ronald McDonald House West Michigan is seeking a Family Services Coordinator to provide compassionate, family-centered support and help with daily operations across RMH West Michigan programs.

The role involves welcoming families, coordinating admissions and room assignments, and assisting with transportation, volunteers, and program activities while maintaining confidentiality and professional boundaries.

Qualifications

• High school diploma or equivalent.
• Experience in customer service, hospitality, nonprofit services, healthcare, or related field preferred.
• Strong interpersonal and communication skills required.
• Ability to work across multiple Mission Services locations and adapt to changing assignments.
• Ability to maintain confidentiality and exercise sound judgment.

Responsibilities

• Welcome and orient families to RMH West Michigan, Family Room, and available programs and services.
• Support admissions, departures, room assignments, and daily guest needs.
• Respond to family questions, concerns, and requests with compassion and professionalism.
• Maintain confidentiality and appropriate professional boundaries.
• Assist with transportation services for families as assigned.
• Complete routine guest records, logs, and shift documentation.

Skills

Customer service

Hospitality

Communication

Teamwork

Organization

Adaptability

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Ronald McDonald House West Michigan is seeking a Family Services Coordinator to provide compassionate, family-centered support and help with daily operations across RMH West Michigan programs.

The role involves welcoming families, coordinating admissions and room assignments, and assisting with transportation, volunteers, and program activities while maintaining confidentiality and professional boundaries.