Program Operations & Facilities Leader

Child Care Aware; Richmond (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health/Dental/Vision

Vacation/Sick Leave

401(k) with match

Life Insurance

Short- and Long-Term Disability

Job summary

Ronald McDonald House Richmond seeks a Director of Program Operations to lead daily facilities, housekeeping, inventory and transportation for our program spaces. You will ensure a safe, welcoming, and well-maintained environment for families, staff, volunteers, and visitors while coordinating program operations with the Leadership team.

You will oversee budgets, vendor relationships, and inventory control, train volunteers, and partner with program managers to keep spaces ready, meals

Qualifications

• Bachelor's degree in Business Administration, Facilities or Hospitality Management or related field.
• Minimum of 8 years in nonprofit, operations, hospitality, property management, or related field.
• Minimum of 4 years of supervisory experience.
• Valid driver's license and reliable transportation.
• Experience with Microsoft Office and inventory or database systems.

Responsibilities

• Lead the Operations Team and support program goals.
• Assist Chief Program Officer with Operations budget oversight.
• Coordinate day-to-day facility operations ensuring cleanliness, safety, and maintenance.
• Conduct routine inspections of guest rooms, common areas, offices, kitchen and exterior spaces.
• Coordinate preventive maintenance with vendors and service providers.
• Manage inventory system with accurate records and distribution.
• Oversee procurement of housekeeping, maintenance, and program supplies.
• Establish organized inventory and storage practices.
• Collaborate with Program Managers on room readiness, transportation, and volunteers.
• Provide backup coverage for program spaces as needed.
• Train and supervise volunteers supporting facility operations.
• Coordinate meal-space kitchen orientation for meal volunteers as per food safety standards.

Skills

Verbal communication

Written communication

Organizational skills

Problem-solving

Customer service

Inclusivity & diversity

Education

Bachelor's degree in Business Administration, Facilities or Hospitality Management

Tools

Microsoft Office Suite

Inventory management systems

Database systems

Job description

Ronald McDonald House Richmond seeks a Director of Program Operations to lead daily facilities, housekeeping, inventory and transportation for our program spaces. You will ensure a safe, welcoming, and well-maintained environment for families, staff, volunteers, and visitors while coordinating program operations with the Leadership team.

You will oversee budgets, vendor relationships, and inventory control, train volunteers, and partner with program managers to keep spaces ready, meals