Director of Program Operations

Child Care Aware; Richmond (VA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Health/Dental/Vision

Vacation/Sick Leave

401(k) with match

Life Insurance

Short- and Long-Term Disability

Job summary

Ronald McDonald House Richmond seeks a Director of Program Operations to lead daily facilities, housekeeping, inventory and transportation for our program spaces. You will ensure a safe, welcoming, and well-maintained environment for families, staff, volunteers, and visitors while coordinating program operations with the Leadership team.

You will oversee budgets, vendor relationships, and inventory control, train volunteers, and partner with program managers to keep spaces ready, meals

Qualifications

• Bachelor's degree in Business Administration, Facilities or Hospitality Management or related field.
• Minimum of 8 years in nonprofit, operations, hospitality, property management, or related field.
• Minimum of 4 years of supervisory experience.
• Valid driver's license and reliable transportation.
• Experience with Microsoft Office and inventory or database systems.

Responsibilities

• Lead the Operations Team and support program goals.
• Assist Chief Program Officer with Operations budget oversight.
• Coordinate day-to-day facility operations ensuring cleanliness, safety, and maintenance.
• Conduct routine inspections of guest rooms, common areas, offices, kitchen and exterior spaces.
• Coordinate preventive maintenance with vendors and service providers.
• Manage inventory system with accurate records and distribution.
• Oversee procurement of housekeeping, maintenance, and program supplies.
• Establish organized inventory and storage practices.
• Collaborate with Program Managers on room readiness, transportation, and volunteers.
• Provide backup coverage for program spaces as needed.
• Train and supervise volunteers supporting facility operations.
• Coordinate meal-space kitchen orientation for meal volunteers as per food safety standards.

Skills

Verbal communication

Written communication

Organizational skills

Problem-solving

Customer service

Inclusivity & diversity

Education

Bachelor's degree in Business Administration, Facilities or Hospitality Management

Tools

Microsoft Office Suite

Inventory management systems

Database systems

Job description

The Director of Program Operations oversees the day-to-day operations of Ronald McDonald House Richmond program spaces, including facilities, housekeeping, inventory and supply management, transportation, and maintenance coordination. This role ensures the House operates efficiently while maintaining a safe, welcoming, and well-maintained environment for families, staff, volunteers, and visitors. This role also coordinates the transportation of program inventory and guest families, ensuring these services are reliable, organized, and responsive to the needs of the Houses and Family Rooms.

Key Responsibilities:

ESSENTIAL DUTIES

include but are not limited to:

Serves as a leader on the Operations Team, contributing to team communication, collaboration, problem-solving, and the successful implementation of program goals and operations.

Works closely with the Chief Program Officer to manage the Operations budget, including monitoring expenses and ensuring responsible and cost-effective use of organizational resources.

Coordinates day-to-day facility operations to ensure the Houses remains clean, safe, functional, welcoming, and well-maintained, in alignment with Ronald McDonald House Global Standards.

Conducts routine inspections of guest rooms, common areas, offices, kitchen, and exterior spaces to identify maintenance, safety, housekeeping, and operational concerns.

Coordinates preventive maintenance, repairs, and specialized work with vendors, contractors, and service providers to ensure timely completion and minimal disruption to operations while maintaining Ronald McDonald House Global Standards.

Manages the House’s inventory system, ensuring accurate records, proper tracking and distribution, and appropriate stock levels.

Oversees procurement of housekeeping, maintenance, and program supplies, monitoring usage, placing timely orders, and coordinating receipt and storage.

Establishes and maintains organized inventory and storage practices to minimize waste, prevent shortages, and ensure staff and volunteers have timely access to necessary supplies.

Collaborates with the Program Managers to support operational functions, including room readiness, transportation needs, and volunteer tasks.

Provides backup coverage for program spaces as needed, including House coverage, housekeeping assistance, supply distribution, and other operational support to ensure uninterrupted program operations.

Trains and oversees volunteers supporting facility operations, ensuring volunteers understand their responsibilities and have the resources and guidance needed to be successful.

Supports operational and facility-related volunteer activities, coordinating logistics and ensuring projects are completed safely and effectively.

Works closely with the Community Engagement Manager to ensure meal volunteers are appropriately oriented to the kitchen space and that the kitchen is clean, organized, and ready for meal volunteers in accordance with applicable food safety standards.

Required Qualifications:

KNOWLEDGE, SKILLS & ABILITIES

Exceptional verbal and written communication skills with a talent for building trust andmaintaining positive in-kind donor and volunteer relationships.

Self-motivated, committed to continuous learning, and eager to share knowledge with team members.

Flexible, patient, and able to effectively manage multiple projects, priorities, and deadlines in a fast-paced environment.

Strong organizational, problem-solving, and customer service skills.

Authentically embraces and promotes values of inclusivity and diversity in daily practice.

MINIMUM QUALIFICATIONS

Bachelor's degree in Business Administration, Facilities or Hospitality Management, Nonprofit Management, or a related field; equivalent work experience may be substituted for education.

Minimum of 8 years of experience in a nonprofit, operations, hospitality, property management, or related field.

Minimum of 4 years of supervisory experience.

Experience using Microsoft Office Suite and database or inventory management systems.

Valid driver's license and reliable transportation.

$70,000 – $80,000 / year

Health/Dental/VisionVacation/Sick Leave401(k) with matchLife Insurance, Short- and Long-Term Disability

Job Classification:

Programming

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The Community Foundation for a greater Richmond
P.O. Box 49044
Baltimore, MD 21297-9044

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