Family Services & Guest Experience Coordinator

Rmhcwm; Grand Rapids (MI); On-site; USD 25,000 - 33,000; Full time

Job summary

Ronald McDonald House West Michigan seeks a Family Services Coordinator to provide compassionate, family-centered support and help manage daily operations across the House, Family Room, and hospital programs. The role involves welcoming families, coordinating guest services, transportation, and programs while maintaining confidentiality and professional boundaries.

The position is full-time, hourly, with weekday hours and potential evenings, weekends, and holidays.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, hospitality, healthcare, nonprofit services, or related field.
• Strong interpersonal and communication skills.
• Ability to work across multiple locations and programs as needed.
• Willingness to work flexible hours including evenings, weekends, and holidays.

Responsibilities

• Welcome and orient families to Ronald McDonald House and programs.
• Support admissions, departures, room assignments, and daily guest needs.
• Respond to family questions with compassion and professionalism.
• Maintain confidentiality and professional boundaries.
• Coordinate transportation and program activities as needed.
• Assist with house operations, housekeeping, and guest space preparation.
• Collaborate with volunteers and staff; support day-to-day operations.

Skills

Customer service

Hospitality

Communication

Multitasking

Education

High school diploma or equivalent

Job description

Ronald McDonald House West Michigan seeks a Family Services Coordinator to provide compassionate, family-centered support and help manage daily operations across the House, Family Room, and hospital programs. The role involves welcoming families, coordinating guest services, transportation, and programs while maintaining confidentiality and professional boundaries.

The position is full-time, hourly, with weekday hours and potential evenings, weekends, and holidays.