Family Services & Housing Program Manager

Ronald McDonald House Chicago; Chicago (IL); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Medical, Dental, Vision

PTO

401(k) with employer matching

Annual bonus up to 5%

Flexible Spending

Job summary

Ronald McDonald House Chicagoland and Northwest Indiana is seeking a full-time administrator to manage the operation near Lurie Children’s Hospital. This role oversees coordinators and volunteers, supports daily family care, and drives occupancy while maintaining a warm, welcoming environment for visiting families.

Responsibilities include program policy execution, data entry, donor stewardship, and incident reporting.

Qualifications

• Bachelor’s degree required, preferably in social work, psychology, nonprofit management, or related field.
• 2 years of relevant experience required, preferably in family-centered program services.
• Spanish language skills highly desired.

Responsibilities

• Execute defined policies and procedures for the program managed.
• Engage with hospital social work and care coordination teams to optimize program access.
• Act as hospital liaison to process referrals and reservations.
• Explain program policies to guests and referral partners.
• Provide information to families and direct them to resources.

Skills

Multitask

Self-starter

Communication

Relationship-building

Written communication

Education

Bachelor's degree

2 years experience

Spanish language skills

Tools

Raiser's Edge

Office software

Job description

Ronald McDonald House Chicagoland and Northwest Indiana is seeking a full-time administrator to manage the operation near Lurie Children’s Hospital. This role oversees coordinators and volunteers, supports daily family care, and drives occupancy while maintaining a warm, welcoming environment for visiting families.

Responsibilities include program policy execution, data entry, donor stewardship, and incident reporting.