Family Care Concierge & Front Desk Specialist

Ronald McDonald House Charities International; Los Angeles (CA); On-site; USD 35,000 - 50,000; Full time

Job summary

Ronald McDonald House Charities International in Los Angeles is seeking a Family Care Associate to support families, volunteers, and visitors. The role requires a high school diploma, with a preference for a Bachelor's degree, and at least one year of experience in social services or healthcare.

The Family Care Associate will provide a warm and compassionate welcome to families, manage front desk operations, process room referrals, and uphold safety protocols. Strong organizational and communication skills are essential for this role.

Qualifications

• High school diploma/GED required; Bachelor’s degree preferred.
• At least 1 year of experience in social services, hospitality, or healthcare setting required.
• Must be organized, focused and have a track record of excellent judgment.
• Must possess ability to manage multiple tasks and priorities.
• Positive attitude and pleasant demeanor required.

Responsibilities

• Serve as the primary on-site point of contact during assigned shifts.
• Lead front desk and guest-facing operations.
• Process room referrals in a timely manner.
• Uphold health, safety, and security protocols.
• Support family activities and programming.

Skills

Organizational skills

Compassionate communication

Crisis management

Team collaboration

Education

High school diploma/GED

Bachelor's degree

Tools

Microsoft Office

Job description

Ronald McDonald House Charities International in Los Angeles is seeking a Family Care Associate to support families, volunteers, and visitors. The role requires a high school diploma, with a preference for a Bachelor's degree, and at least one year of experience in social services or healthcare.

The Family Care Associate will provide a warm and compassionate welcome to families, manage front desk operations, process room referrals, and uphold safety protocols. Strong organizational and communication skills are essential for this role.