Family Services Team Member

Ronald McDonald House Charities Eastern Wisconsin

Milwaukee (WI)

On-site

USD 18,184 - 25,898

Part time

14 days+

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Job summary

A local nonprofit organization in Milwaukee seeks a Family Services Team Member to support guest families during children's medical treatments. This part-time role requires strong organizational skills, compassion, and the ability to multitask in a fast-paced environment. Responsibilities include managing guest logistics, keeping accurate records, and promoting a respectful atmosphere. Familiarity with MS Office and database software is preferred. If you are passionate about supporting families, this position could be a great fit.

Qualifications

Enthusiastic and adaptable towards guest families.
Strong organizational skills and attention to detail.
Excellent written and oral communication skills; bilingual preferred.

Responsibilities

Promote warmth and respect for RMHC guest families.
Manage guest stay logistics and document relevant information.
Work with volunteers and staff for room turnover and house needs.

Skills

Compassion

Organizational skills

Communication skills

Ability to multi-task

Computer proficiency

Education

High School degree

Two years college experience

Tools

MS Office

Database software

Job description

Passionate about building caring systems for people, families & communities.

Who we are:

Ronald McDonald House Charites® of Eastern Wisconsin, Inc. (RMHC or House) is a premiere Wisconsin nonprofitestablishedto keep families together and promote the health and well-being of children. RMHC is committed to an inclusive culture where the organizationlivesthe core values of communication, creating connections, community, and compassionate care for those we serve, those we work with, and those we inspire. Each member of our teamdemonstratesthese core values and is focused on our mission and the families we serve.

Job Title: Family Services Team Member

Department: Operations

Reports to: Family Services Manager

Status: Part Time (10+ hours/week), Hourly ($16/hour, Non-Exempt)

Shifts: Varies, weekendand eveningavailability mandatory

Job Purpose:

Family Services Team Members are part of the Family Services Team, which is responsible forall activities related to serving guest families and providing them with support and a room to stay while their child is undergoing treatment at a nearby hospital. The Family Services Team Members work in cooperation with other RMHC staff and volunteers under the direction of the Family Services Manager and Director of Family Services.

Responsibilities:

Promote an atmosphere of warmth, respect, and privacy for all RMHC guest families.
Full understanding of RMHC policies and procedures, and the ability to explain to guests and other external stakeholders when necessary.
Manage all guest stay logistics, including– referrals, check-ins, and check-outs.
Address challenging guest family situations in a professional manner.
Work closely with Volunteers, Housekeeping team, and Maintenance team to manage all aspects of room turnover and House needs.
Accurate documentation and reporting, including guest family files, daily notes, database entry, and opening and closing shift duties.
Attend regularly scheduled Family Services meetings and trainings, operations meetings, and all-staff meetings.
Other duties as assigned by the Family Services Manager.

Qualifications:

Candidates should have passion for the RMHC mission and demonstrate the following:

Enthusiastic, energetic, adaptable, and compassionate to guest families, RMHC colleagues, donors and volunteers.
Ability to prioritize and multi-task in a fast-paced environment.
Organizational skills and attention to detail are essential.
Excellent written and oral communication skills. Bilingual (English and Spanish) preferred but not required.
Computer proficiency (familiarity with MS office & database software).
High School degree and two years college experience (or equivalent); work experience in a non-profit, social-service organization, customerservice or other related employment.
Must exhibit a high level of responsibility with confidential information.
Must be able to stand and walk for long periods of time. Some bending, kneeling and stairs may be required. Must be able to lift 35 lbs.

Senior level