Family Services Coordinator

Northstar Memorial Group; Homestead (FL); On-site; USD 24,000 - 32,000; Full time

Job summary

NorthStar Memorial Group's Branam Funeral Home is seeking a Staff Associate to support operations through every stage of the client family life cycle, from the initial meeting with families to final arrangements. You will work with funeral directors on-site during services and arrange conferences, ensuring compassionate service and seamless coordination.

Responsibilities include building strong relationships with families, preparing memorial spaces, and handling inquiries by phone or in person,

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Handling difficult situations

Funeral experience

Job description

NorthStar Memorial Group's Branam Funeral Home is seeking a Staff Associate to support operations through every stage of the client family life cycle, from the initial meeting with families to final arrangements. You will work with funeral directors on-site during services and arrange conferences, ensuring compassionate service and seamless coordination.

Responsibilities include building strong relationships with families, preparing memorial spaces, and handling inquiries by phone or in person,