Funeral Services Administrative Coordinator

Northstar Memorial Group; Dallas (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

NorthStar Memorial Group in Dallas, TX is seeking a Staff Associate at Restland Funeral Home to support families through all service stages, coordinate with funeral directors, and help ensure a respectful, seamless experience.

The role emphasizes compassionate customer service, on-site collaboration, and careful handling of memorial preparations, flowers, and inquiries by phone or in person.

Qualifications

• 1 year of experience in customer service preferred.
• Experience handling difficult situations.
• Funeral professional experience preferred.

Responsibilities

• Collaborate with funeral directors with events held on-site, including services and arrangement conferences.
• Establish and maintain strong business relationships with families.
• Always maintain reverence and respect for the deceased.
• Assist in preparing the memorial area for the family before the services start.
• Ensure that flowers and other memorabilia are returned to the family after services.
• Answer customer inquiries professionally, either by phone or in person.

Skills

Customer service

Handling difficult situations

Funeral industry experience

Job description

NorthStar Memorial Group in Dallas, TX is seeking a Staff Associate at Restland Funeral Home to support families through all service stages, coordinate with funeral directors, and help ensure a respectful, seamless experience.

The role emphasizes compassionate customer service, on-site collaboration, and careful handling of memorial preparations, flowers, and inquiries by phone or in person.