Family Service & Pre-Need Advisor

Service Corporation International; Tyler (TX); Presencial; USD 50.000 - 100.000; Jornada completa

Descripción de la vacante

Service Corporation International is seeking a Family Service Counselor in Tyler, TX to support families during difficult times. You will drive client engagement, present pre-need options, and cultivate trust-based relationships while collaborating with the SCI team to deliver compassionate, high-quality service.

The role requires 1–2 years in customer service or sales, a high school diploma or equivalent, and a valid driver's license.

Formación

• High school diploma or equivalent required.
• 1–2 years of college or equivalent preferred.
• 1–2 years of customer service or sales experience preferred.
• Must pass internal presentation certification within 30 days of hire.
• Ability to work evenings and/or weekends.
• Must have a valid driver's license with acceptable driving record.
• If required by state, obtain and maintain an insurance license.

Responsabilidades

• Lead generation and daily prospecting (1–2 hours).
• Obtain referrals from families served and build local networks.
• Explain and present to families; educate on pre-planning benefits.
• Build trust-based relationships and respond to inquiries professionally.
• Prepare for appointments and follow through on customer requests.
• Collaborate with funeral directors and staff to provide seamless service.
• Maintain activity records to ensure productivity and target achievement.

Conocimientos

Lead generation

prospecting

Customer service

Communication

Empathy

Driving

Educación

High school diploma or equivalent

1–2 years of college or equivalent

Descripción del empleo

Service Corporation International is seeking a Family Service Counselor in Tyler, TX to support families during difficult times. You will drive client engagement, present pre-need options, and cultivate trust-based relationships while collaborating with the SCI team to deliver compassionate, high-quality service.

The role requires 1–2 years in customer service or sales, a high school diploma or equivalent, and a valid driver's license.