Family Service Counselor - Compassionate Pre-Need Sales

Sci Corp; Des Plaines (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k) Retirement Savings Plan with  |

Employee Assistance Program

Job summary

Sci Corp in Des Plaines, IL, seeks a Family Service Counselor to serve families with personalized cemetery and pre-need arrangements, generating revenue and acting as the primary contact for families.

Responsibilities include lead generation, building trust-based relationships, and collaborating with funeral directors and staff to ensure high-quality service. Evening/weekend availability and travel to meet families are expected.

Qualifications

• Must be able to pass the Company’s internal presentation certification within thirty days of hire.
• Ability to work a number of evenings and or weekends every month.
• Ability to drive frequently and visit families/locations as needed.
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours with potential for up to 12 hours in a day.
• Demonstrates empathy and respect in all interactions.
• Knowledge of computers and some software.
• Customer service skills and sales aptitude.

Responsibilities

• Lead Generation: Prospect at least 1–2 hours daily, obtain referrals, network with community, present to families, track activity to stay productive.
• Build Relationships with Families: Respond promptly to inquiries, listen attentively, understand family needs, provide valuable solutions, maintain contact for satisfaction, prepare for appointments, and pursue referrals.
• Teamwork: Coordinate with funeral directors, location managers and staff to deliver seamless, high-quality service; review past interactions to support current needs; share family concerns with SCI team.

Skills

Customer service skills

Sales experience

Communication skills

Empathy

Ability to drive frequently

Education

High school diploma or equivalent

1-2 years of college or equivalent

Job description

Sci Corp in Des Plaines, IL, seeks a Family Service Counselor to serve families with personalized cemetery and pre-need arrangements, generating revenue and acting as the primary contact for families.

Responsibilities include lead generation, building trust-based relationships, and collaborating with funeral directors and staff to ensure high-quality service. Evening/weekend availability and travel to meet families are expected.